Liberty Timeshare Resolution

Executive Sales Assistant – Call Center (Full-Time, Las Vegas, NV)

$20/hour + opportunities for growth

Who We Are

Liberty Timeshare Resolution is a team-oriented company committed to helping clients resolve their timeshare issues with professionalism and integrity. We value collaboration, learning, and continuous improvement — and believe every team member plays an important role in our success.

Why You’ll Enjoy Working Here

• Full-time hours with additional scheduling flexibility (may include evenings/weekends).

• Supportive team environment where personal growth is encouraged.

• Opportunity to develop real sales operations, analytics, and customer-service skills — ideal for those looking for a long-term career rather than just a job.

What You’ll Do (Key Responsibilities)

• Monitor and report on call center performance: track and review dashboards, and deliver daily/weekly performance summaries.

• Support team quality and consistency: review call logs, ensure accurate documentation, and uphold customer-service standards.

• Help improve sales processes: identify training needs, contribute to internal training/learning materials, and support onboarding.

• Work cross-departmentally: partner with Sales, Training, and Quality teams to ensure smooth communication and process adherence.

• Handle escalated customer issues when needed — provide respectful, professional support and resolution guidance.

What We’re Looking For (Ideal Candidate)

• High school diploma required; Associate’s or Bachelor’s degree a plus.

• Strong verbal & written communication — you’re comfortable talking on the phone and documenting clearly.

• Familiarity with CRM or call-center software (or willingness to learn).

• Good analytical skills with comfort using basic performance metrics/reports.

• Excellent team-player mentality, time management, multitasking ability, and emotional intelligence.

• Eagerness to learn, grow, and contribute to an evolving, performance-driven environment.

Nice to Have (but not required):

• Previous call-center or customer-service experience

• Basic spreadsheet or data-reporting experience

• Any sales or customer-relations background

Ready to Join Us?

If you’re enthusiastic, customer-focused, and ready to grow in a supportive, results-driven environment — we’d love to hear from you.