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Company Description

ABOUT LGC STANDARDS:

A division of LGC Group, LGC Standards is a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Job Profile

We are seeking a Quoting Executive to manage and complete inquiries from various channels, product sectors, and end-markets. This role plays a key part in ensuring the highest level of customer service by providing accurate and timely quotations, supporting controlled substance inquiries, and ensuring compliance with all relevant import and export regulations. You will act as the intermediary between Demand Generation and Demand Fulfilment roles, working closely with sales, operations, and compliance teams to ensure a seamless customer experience.

Key Responsibilities

• Generate and manage quotations for LGC Standards catalog products across various account types.
• Respond to customer inquiries regarding pricing, availability, and order processing.
• Work closely with account managers and inside sales to deliver best-in-class sales support.
• Ensure controlled substance orders are handled in compliance with existing guidelines, including import permits and export licenses.
• Track and report on customer support performance metrics (e.g., customer satisfaction score, response time, resolution rate).
• Promote and prioritize LGC-manufactured products in quotation requests for third-party items.
• Communicate professionally and courteously with customers via telephone, email, and Service Cloud.
• Maintain accurate customer and order records in IFS ERP and other relevant systems.
• Ensure compliance with supply chain processes as set by the Operations team.
• Actively promote the LGC Web-shop to drive direct customer engagement.
• Stay up to date with LGC Standards products and services, ensuring continuous learning and product knowledge development.

Qualifications

What We’re Looking For

• Sales-focused attitude with a strong understanding of quoting and order processing.
• Experience working in a sales, customer service, or quoting environment.
• Familiarity with CRM systems, supply chain process management tools, and ERP systems (especially IFS).
• Knowledge of customers in the pharmaceutical, biotech, food & beverage, forensics, environmental, and industrial sectors is an advantage.
• Excellent communication skills, both written and verbal, with a professional telephone manner.
• Strong problem-solving skills and the ability to work under pressure to meet deadlines.
• High level of computer literacy, including Microsoft Office Suite.
• Customer-focused approach, both internally and externally.
• Ability to work as part of a team, providing support to colleagues when needed.
• An interest in Chemistry or Science would be a distinct advantage.
• Strong coachability and willingness to learn, including participation in training and mentorship programs.

Why Join Us?

• Make an Impact – Play a crucial role in supporting sales and ensuring customer satisfaction.
• Join an equal opportunities employer
• Flexible Working – Hybrid and remote options available to suit your lifestyle.
• Dynamic & Supportive Team – Be part of a collaborative, customer-focused environment.
• Industry Leader – Work for a company that sets the standard in reference materials and analytical standards.

If you’re looking for a role where you can combine sales support, compliance expertise, and customer engagement, we want to hear from you! Apply today and be part of our success!

Additional Information

The typical pay range for this role is:

Minimum: USD$ 22.00/ Hourly

Maximum: USD$ 24.00/ Hourly

This range represents the low and high end of the anticipated salary range for the position.  The actual base salary will depend on several factors such as: experience, skills, and location.

What we offer (US based-employees):

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. 

OUR VALUES

• PASSION
• CURIOSITY 
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES 

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

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