Leo Does It

Title: Windows/Systems Administrator

Location: Allentown, PA (Onsite)

Onsite 5 days

12+ Months Contract

Job Description:

• Provide technical support and troubleshooting for Windows workstations, servers, applications, and peripherals.
• Perform basic Windows system administration, including user accounts, permissions, software installation, and configuration.
• Support Active Directory, user management, Group Policy, and access permissions.
• Troubleshoot hardware, software, network connectivity, and Windows OS issues.
• Monitor system health, respond to alerts, and escalate issues when needed.
• Manage incidents and service requests through IT ticketing systems.
• Assist with SCCM/MECM imaging, software deployment, application packaging, and patching.
• Follow established incident, change management, security, and compliance procedures.
• Maintain accurate technical documentation and ticket updates.
• Provide professional customer service and explain technical issues clearly to end users.

Required Qualifications

• Experience supporting Windows desktops and enterprise IT environments.
• Basic knowledge of Windows Server, Active Directory, and networking.
• Hands-on troubleshooting experience across hardware and software.
• Familiarity with IT ticketing and change management processes.
• Strong communication, customer service, and problem-solving skills.
• Ability to follow procedures accurately in a compliance-driven environment.

Preferred Qualifications

• SCCM/MECM workstation imaging and application packaging experience.
• Experience with Windows 10/11, Microsoft 365, and endpoint management tools.
• Basic PowerShell and Group Policy knowledge.
• Familiarity with system monitoring and patch management tools.