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Operational Supervisors are responsible for leading, directing and developing technicians’ skills qualifications and performance to facilitate the continued growth of thew TEAMS Services business, championing the LAUNCH culture and brand. Strict adherence to FAA and customer airworthy regulatory requirements to insure a safe, reliable, and airworthy aircraft upon delivery. Professionally interacting with customers with a focus in fulfilling our customer promise of on-time, on budget, delivered safely and in compliance. Adhering to company policies and procedures, being professional, communicative, cooperative and collaborative in all aspects of the business is expected. LAUNCH has a strong customer base and continues to aggressively grow, which will require travel to support the operation on occasion.

LAUNCH offers a competitive salary and benefits package. We offer a high energy, professional, flexible work culture with opportunities to showcase your talents while growing with LAUNCH.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Champion and report all safety and quality policies, procedures and best practices
• Adhere with checklists, audits and investigations as prescribed by quality assurance
• Lead and direct technicians to be in compliance to FAA and other regulatory agency requirements
• Adhere to LAUNCH’s policies and procedures
• Respect, promote and comply with LAUNCH’s cultural standards towards employees, customers and suppliers
• Develop and advance technicians skills and qualifications, performance and professionalism
• Be available and present for technicians and employees
• Comply to Supervisors Duties and Responsibilities as outlined in SOP’s 11.0 to include;
  • Pre-planning crew requirements, schedules, rosters and assignments
  • Daily crew briefings highlighting safety, quality and operational objectives and expectations
  • Assign each lead mechanic and/or mechanic their respective work task for each day.
  • Safety walk of aircraft and hangar bay to insure a clean, organized and a safe work environment (proper use of equipment and PPE)
  • Document and report all quality issues, and work directly with Launch quality on reporting and corrective actions
  • Fully understand all Launch and customer qualifications required to perform maintenance specific to station assigned
  • Complete the daily turnover accurately and completely
  • Perform 3 month performance reviews and constructive feedback for each new Launch technicians
  • Review past day performance during daily crew briefings
• Business Acumen…Run the Business to include;
  • Maintain cost control to meet or beat allocated budget
  • Meet the customer schedule expectation
  • Document all over and above customer requested tasks for evaluation and approval
  • Maintain accurate tracking accounting for technician schedules, assignments, manhours to insure accurate payroll processing
  • Adhere for critical business process timelines to insure billing and payroll deliverables are met.
  • Coordinating with other appropriate departments to organize and control the customer’s work package and any special considerations
  • Attend customer meetings and pre-dock/post dock meetings for any project Launch is contributing
  • Establish formatted Scorecards for each assigned project and customer

KNOWLEDGE, SKILLS & ABILITIES

• Strong leadership attributes
• Quality and Safety mindset required
• Communication, coordination and collaboration skills in a multi-tasking environment
• Project management skills with the ability to multitask across several projects
• Computer software skills; Microsoft office products, Industry planning and production software
• Policy and procedure compliance discipline
• Working knowledge of FARS and FAA 145 Repair Station Certificate requirements and obligations

EDUCATION / EXPERIENCE / QUALIFICATIONS

• A&P Certificates
• 5 years technical hands on experience
• 3 years of supervisory experience leading and directing aircraft maintenance technicians on transport category aircraft
• LEAN Continuous Improvement experience

KEY RELATIONSHIPS / INTERDEPENDENCIES

• TEAMS Leadership, Regional Managers and Supervisors
• Planning, centralized business support and shared services
• Customer relations
• FAA and other regulatory agencies