Kritik

Customer Success Coordinator

Are you a recent graduate who learns quickly, loves building relationships, and is excited to start your career in Customer Success? Are you interested in shaping the future of education by impacting student learning? If so, you might be the perfect fit for Kritik's Customer Success Coordinator role!

Kritik is Canada's fastest-growing EdTech startup, revolutionizing education with our peer-to-peer learning and AI authorship tracking platforms (Kritik360 & VisibleAI). We empower educators to assess students' critical thinking skills through collaboration and critique, creating a more engaging and impactful learning experience.

Having recently achieved Product-Market Fit, Kritik is scaling rapidly as we aim to grow our business from the next few years. As part of our ambitious journey, we're expanding our footprint across universities in the US and Canada.

Join our dynamic team and help shape the future of education while launching your career in a high-growth tech environment.

What You'll Do:

As a Customer Success Coordinator, you'll support the Customer Success team and play a key role in ensuring customer satisfaction and smooth day-to-day operations:

• Manage a portfolio of lower-value customer accounts and support their renewal through regular communication and relationship-building, while identifying upsell opportunities such as new features, add-ons, or courses
• Support professors throughout onboarding, including course setup assistance and platform walkthroughs
• Assist with internal administrative tasks to improve efficiency (e.g., instructional design, data organization, reporting)
• Assist with Learning Management Systems (LMS) integrations and live chat support
• Work closely with our Director of Customer Success to optimize processes, documentation, and playbooks

What We're Looking For:

• Recent university or college graduate (Degree or Diploma) in any field
• Organized, proactive, and eager to take initiative
• Strong verbal and written communication skills
• Tech-savvy and comfortable learning new software quickly
• Strong interpersonal skills and a desire to build positive relationships with clients
• Excellent prioritizing, time management, and organizational abilities
• Interest in the education industry, including best teaching and learning practices (training provided)
• Willingness to travel within Canada and the US for campus visits or conferences once or twice per year

Nice-to-Haves:

• Experience in customer service, support, or admin roles (including internships or co-ops)
• Education/teaching background or instructional design exposure
• Startup or SaaS experience

Why Join Kritik?

We're not just offering a job—we're offering a career packed with growth opportunities and rewards:

• Competitive compensation: Base salary of $45-55k + bonus.
• Benefits for Peace of Mind: Full health and dental coverage.
• Ownership: Generous stock option plan, because we want you to own what you help build.
• Career progression: Opportunities to grow into Customer Success Specialist or CSM within 1–2 years.
• Autonomy and impact: We trust our team to innovate and bring new ideas to the table. No micromanaging here!
• Culture of excellence: Be part of a team built on honesty, transparency, creativity, and collaboration.
• Team bonding: Weekly remote activities to keep our team connected and energized, as well as twice-annual in-person events in Toronto.

About the Opportunity: This is your chance to join an early-stage company at a major scaling phase. You'll support the expansion of a platform that transforms the way educators teach and students learn, while building the foundation for a strong career in Customer Success. Our remote-first employees are waiting to get to know you!

This role requires M-F 9am-5pm ET working hours. Some flexibility is available.

Kritik welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.