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The Service Manager combines good administrative, customer, andinternalcoaching skills to keep things moving in this critical performance area of the operation. Constant interruptions call for tremendous flexibility, good decision-making and above all good judgment and common sense.

Daily Duties for Service Manager

1. Manages monthly parts/shop supplies budget. Cost of maintenance not to exceed 10% of rental revenue.
2. Equipment deadline not to exceed 1% of investment at any time. Preventative maintenance program on fleet followed per procedure (when and how to service) and reviewed with branch manager a minimum of once a month.
3. Reviews maintenance records to schedule dates for recommended service intervals, (250 hour, 500 hour, etc. PM). Equipment listed for over 90 days since last P.M. is not to exceed 30% of inventory. Equipment listed for over 180 days since last P.M. is not to exceed 0% of inventory. Status is to be reviewed with the branch manager on a monthly basis.
4. Establishes and maintains service records (either electronic or manual) for all equipment within the rental fleet. 100% of all assets with acquisition cost >$5000.00 are to have documented maintenance history records.
5. 100% of all recoverable warranty claims to be processed and recovered in a timely manner.
6. 100% of all work orders to be completed and entered into the system on a daily basis.
7. 100% of all estimates for suspected customer damage to be completed within 48 hours of identification.
   1. Customer to be invoiced immediately uponapprovalof Rental Manager
8. 100% of all field service calls to be logged and tracked:
9. No more than 2 hours elapsed from time of customer call to time of mechanic on site.
10. Customer to be notified at completion of repair.
11. Operator's manuals to be sent with 100% of required machines.
12. 100% of all applicable "rental ready" machines to have current:

1. ANSI inspection
2. Department of Transportation (DOT) inspection
3. Crane Certification
4. Manufacturer required safety modifications
5. Check-in/Check-out sheet
6. 100% of units in the yard have quality control service tags attached.
7. Shop area to be maintained to OSHA required standards at all times.
8. Mechanic overtime not to exceed 10% of regular time.
9. At all times, no less than 80% of all units in the yard are on the ready line.
10. 100% of management requests, special assignments or projects to be completed within the specified time.
11. Other responsibilities:

Administrative:

• Sets priorities within the shop for all mechanics, and equipment repair to maximize fleet utilization and employee productivity.
• Orders and receives spare parts, maintaining adequate inventory levels.
• Allocates parts expense and shop labor to machines through a work order system.
• Trains mechanics directly, and routinely schedules manufacturers technical training for individualteam memberskill enhancement.
• Sets up and maintains a supply of "shop tools" for all service personnel use.
• Strong administrative and relationship skills to keep all repair tasks flowing in a timely manner while documenting parts and labor costs.
• Identify other service shops for potential "outsourcing" repair of rental equipment.

Customer Relations:

• Handles customer service calls for equipment failures, taking appropriate and prompt action.
• Consults with the Rental Manager, deciding whether to repair or exchange rental equipment on the job-site.
• Involved in some customer training concerning daily maintenance and safe operation of equipment.
• Notify the customer's outside sales rep.beforebilling for damages.

Technical:

• Establish maintenance and repair standards for each piece of rental equipment.
• Has specific brand training on fleet equipment.
• Must be able to teach other mechanics how to maintain and repair equipment.

Position Profile:

• Dominate Skills Required

Candidates must have great people skills, enthusiastic personality, a proven communicator,and ability to teach mechanical techniques. Secondly, sound organizational skills with the ability to coordinate programs and logistics associated with the programs. Mechanical aptitude is required in this position.

• Technical Requirements
• A working knowledge of the industry.
• Factory training from Linde and Kion