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About The Role

The Director of Enrollment is a key member of Kidango's Director team, providing strategic leadership over enrollment processes, compliance, and contract eligibility across our centers and family care homes. This role requires deep expertise in Federal- and State-Funded Programs, exceptional analytical and leadership capabilities, and a solutions-oriented approach to driving enrollment excellence. The Director will play a critical role in positioning the organization for sustainable growth and ultimately, in ensuring more Bay Area children have access to the care and learning they deserve.

What You'll Be Doing 

• Develop and implement innovative strategies to optimize enrollment operations, ensuring alignment with organizational goals and regulatory requirements.
• Lead and manage the efficiency of enrollment systems and processes, leveraging best practices to improve outcomes.
• Establish and monitor key performance indicators (KPIs) to assess enrollment and compliance effectiveness.
• Play a critical role in the organization's Growth Team by strategically planning enrollment in support of expansion 
• Attend meetings and training as necessary to stay current on regulations, including contact with state consultants and participation in conferences and seminars.
• Ensure adherence to all applicable Federal and State regulations, maintaining the integrity and eligibility of contracts and funding requirements.
• Plan, organize, and manage all areas of the enrollment, compliance, and eligibility process. Track and monitor enrollment in centers and family homes to ensure ongoing regulatory compliance.
• Oversee the agency's monthly and quarterly 801a, 801b, PLIS, and CAPSDAC reporting.
• Provide Finance with monthly reporting for agency grants.
• Ensure the organization remains current on all State and Head Start regulations and requirements.
• Lead and coordinate preparation of the organization's eligibility files for Contract Monitoring Reviews, internal audits, and audits by other funders and entities.
• Act as the organization's Appeals Hearing Officer for all enrollment and program-related appeals.
• Oversee the timely creation, evaluation, and updating of enrollment forms required by the organization, community care licensing, and state and federal contracts.
• Set up and maintain the organization's enrollment, waitlist, and attendance system/database. Partner with Data and IT teams and provide technical assistance to users as needed.
• Foster seamless coordination across departments, creating an environment that promotes efficient processes and drives enrollment and compliance success.
• Build and maintain partnerships with school districts and other community organizations related to enrollment.
• Supervise, mentor, and motivate a high-performing enrollment team to achieve agency goals.
• Represent Kidango professionally in interactions with a diverse group of clients, partners, and community contacts.
• Advocate on behalf of all children, families, and agency staff.
• Provide excellent customer service to staff, clients, and contacts of the agency. 
• Maintain confidentiality of children, families, and staff at all times 
• Work as a member of the agency team, actively promoting Kidango's mission and philosophy.
• Participate in activities that support ongoing professional growth.
• All other duties as assigned by the Director of Enrollment. 

Preferred qualifications

• Bachelor's degree in a related field, or an equivalent combination of education.
• Minimum of 8 years in a supervisory or director-level role.
• Background in nonprofit administration or early childhood education programs 
• Proven experience in administrative services, compliance, or enrollment management roles.
• Experience with enrollment and attendance management systems/databases. 
• Strong analytical and problem-solving skills with attention to detail.
• Excellent leadership and interpersonal skills; demonstrated ability to supervise and develop staff.
• Strong verbal and written communication skills.
• Bilingual in English and Spanish strongly preferred given the communities Kidango serves.