Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop
5 jobs near Columbus, OH
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating ...
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Key responsibilities
Own, troubleshoot, diagnose and resolve problems to successful closure, escalating cases when necessary.
Document solutions and produce written guidance on resolution steps and procedures.
Communicate cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
Job description
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients' systems, departments and sites. We provide an open technology platform that's shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of the role
Providing an excellent support service is critical to the achievement of Keyloop's strategic plans for growth and profitability. Our Tier 1 Support Analyst will primarily be responsible for owning, troubleshooting, diagnosing and resolving problems to successful closure, whilst ensuring timely escalation where necessary.
Our Tier 1 Support Analyst will also assist colleagues and will not only have outstanding verbal and written communication skills but can demonstrate that they are able to communicate quickly and efficiently at all levels across a Global team (customer, peers, and managers) in order to achieve our departmental and company strategy.
This role requires someone who is resourceful and well organised, with excellent analytical and problem solving skills, who is able to work effectively as part of a high performing team with a passion and commitment to providing service excellence.
Key Duties & Responsibilities
- Owning and progressing cases through to resolution by utilising available resources and expanding own knowledge.
- Escalating a case in good time.
- Responding with empathy to customers, dealing with their needs, and acknowledging their operational pressures and deadlines.
- Communicating cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
- Documenting solutions and producing written guidance on resolution steps and procedures.
- Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite and associated toolset and working closely with management to increase the level of personal skills and competence.
- Self-Motivation & initiative to aid your investigation process and career development.
- Actively contribute to case reduction initiatives.
Skills / Knowledge & Experience
- Ability to efficiently plan and prioritise workload to meet deadlines.
- Investigation, analytical, problem solving and trouble shooting skills.
- Excellent communication skills, including phone, virtual tools, and written in both French and English.
- Knowledge and understanding of customer expectations.
- Ability to influence and overcome objections.
- Ability to interact with multiple levels of Keyloop customers and associates.
- Ability to explain complex problems and issues in simple terms.
- Automotive dealership experience and/or general knowledge of the automotive industry.
- Customer service skills.
- Experience with the Keyloop SERTI product.
- Experience of Microsoft office suite (Teams, Excel, Outlook).
- Enthusiasm and willingness to learn.
Key Skills
- Proactive in acquiring knowledge of the Keyloop product suite, absorbing new product information quickly.
- Expert level investigation, analytical problem solving and trouble shooting
- The ability to be self-motivated and use your initiative to aid your investigation process and career development.
- Working closely with relevant colleagues to increase application knowledge.
- Excellent customer service skills.
- Planning workload to meet deadlines.
- Can communicate effectively with all levels (Customer, peers, Managers) to achieve Keyloop's objectives
- Experience of Microsoft office suite (Word, Excel, Outlook)
Why join us?
We're on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We're committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn't require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
Keyloop comble le fosse entre les concessionnaires, les constructeurs automobiles, les fournisseurs de technologie et les acheteurs de voitures.
Nous permettons aux concessionnaires et aux constructeurs automobiles d'adopter pleinement la transformation numerique. Comment ? En creant des technologies innovantes qui ameliorent la vente de voitures pour nos clients, et l'achat ou la possession de voitures pour leurs clients.
Nous utilisons des technologies de pointe pour interconnecter les systemes, les departements et les sites de nos clients. Nous proposons une plateforme technologique ouverte qui faconne l'industrie de demain. Nous exploitons les donnees pour aider nos clients a gagner en efficacite, augmenter leur rentabilite et offrir une experience exceptionnelle a leurs clients. Vous voulez en faire partie ?
Objectif du role
La fourniture d'un excellent service de support est essentielle a la realisation des plans strategiques de croissance et de rentabilite de Keyloop. Notre Tier 1 analyste de support sera principalement responsable de la propriete, du depannage, du diagnostic et de la resolution des problemes jusqu'a une cloture reussie, tout en assurant une escalade rapide si necessaire.
Notre Tier 1 analyste de support aidera egalement ses collegues et aura non seulement des competences exceptionnelles en communication verbale et ecrite, mais pourra egalement demontrer qu'il est capable de communiquer rapidement et efficacement a tous les niveaux au sein d'une equipe mondiale (client, pairs et gestionnaires) afin de realiser notre strategie departementale et d'entreprise.
Ce role exige quelqu'un qui est debrouillard et bien organise, avec d'excellentes competences analytiques et de resolution de problemes, qui est capable de travailler efficacement au sein d'une equipe hautement performante avec une passion et un engagement a fournir un service d'excellence.
Principales taches et responsabilites :
- S'approprier et faire progresser les cas jusqu'a leur resolution en utilisant les ressources disponibles et en elargissant leurs propres connaissances.
- Faire remonter un cas en temps utile.
- Repondre avec empathie aux clients, repondre a leurs besoins et reconnaitre leurs pressions operationnelles et leurs delais.
- Communiquer avec les membres de l'equipe, les autres departements et la direction pour resoudre rapidement les problemes des clients.
- Documenter les solutions et produire des directives ecrites sur les etapes et les procedures de resolution.
- Etre passionne et proactif dans l'acquisition et l'absorption des connaissances de la suite de produits Keyloop et de l'ensemble d'outils associes ; travailler en etroite collaboration avec la direction pour augmenter le niveau d'aptitudes et de competences personnelles.
- Auto-motivation et initiative pour faciliter votre processus d'enquete et votre developpement de carriere.
- Coacher et encadrer efficacement les collegues afin d'accelerer la resolution des cas et d'ameliorer le niveau de connaissances au sein du soutien.
- S'assurer que l'analyse des causes profondes est effectuee si necessaire.
- Identifier les lacunes en matiere de formation dans nos supports de connaissances et recommander des domaines a ameliorer.
- Contribuer activement aux initiatives de reduction des cas.
- Enthousiasme et desir d'apprendre.
Competences, connaissances et experience
- Capacite a planifier et a prioriser efficacement la charge de travail afin de respecter les delais.
- Competences en investigation, analyse, resolution de problemes et depannage.
- Excellentes competences en communication, incluant le telephone, les outils virtuels et la communication ecrite, en francais et en anglais.
- Connaissance et comprehension des attentes des clients.
- Capacite a influencer et a surmonter les objections.
- Capacite a interagir avec plusieurs niveaux de clients et de collaborateurs Keyloop.
- Capacite a expliquer clairement des problemes et des enjeux complexes en termes simples.
- Experience en concession automobile et/ou connaissance generale de l'industrie automobile.
- Solides competences en service a la clientele.
- Experience avec le produit Keyloop SERTI.
Competences cles
- Proactivite dans l'acquisition de connaissances sur les produits Keyloop.
- Expertise en investigation, analyse et resolution de problemes.
- Autonomie, initiative et motivation pour le developpement professionnel.
- Aptitude au coaching, mentorat et formation des collegues.
- Competences en delegation efficace.
- Excellence en service client et capacite a surmonter les objections.
- Gestion de la charge de travail pour respecter les delais.
- Communication efficace avec tous les niveaux hierarchiques.
- Maitrise de la suite Microsoft Office (Word, Excel, Outlook).
Pourquoi nous rejoindre ?
Nous visons a devenir leaders sur notre marche - et cela s'accompagne d'opportunites uniques. Collaborez avec des experts mondiaux, travaillez avec des produits revolutionnaires et beneficiez de formations pour evoluer dans un environnement en constante mutation. Rejoignez Keyloop et faconnez votre carriere a votre rythme.
Un environnement inclusif pour s'epanouir :
Nous nous engageons a favoriser un milieu de travail inclusif, respectueux de toutes les dimensions de la diversite. Nous celebrons les differences et les parcours varies - pas seulement lors d'occasions speciales, mais au quotidien.
Soyez recompense pour vos efforts :
Nous croyons en une remuneration basee sur la performance. Nos avantages sociaux sont concus pour attirer les meilleurs talents et encourager la croissance professionnelle dans une culture collaborative.
Keyloop ne demande pas de diplomes specifiques pour ce poste. Nous selectionnons sur la base de l'experience et du potentiel, pas des titres academiques.
Nous sommes un employeur engage en faveur de la diversite. Tous les candidats, quels que soient leur origine ou leur parcours, sont encourages a postuler.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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