Key West Collection By Riley

Guest Service Representative

Key West, FL

Riley Hotel Group is looking for energetic, hands-on Guest Service Representatives to join our Key West team! We are a friendly and incredibly guest-focused team looking for an individual with the same qualities to drive to provide exceptional guest experience.

Our ideal Guest Service Associate will have:

• Previous experience in similar role preferred
• Previous hotel experience preferred
• Experience with roomMaster is preferred but not essential
• Must be motivated and a self-starter

Schedule:

• Both part- and full-time available
• Weekend availability is preferred

Guest Service Representative Responsibilities:

• Slight assistance with daily breakfast is part of this role
• Ensure the highest level of guest satisfaction by offering friendly attentive service
• Resolve guest problems quickly, efficiently, and courteously
• Greet customers immediately with a friendly and sincere welcome
• Maintain, monitor, and update group information on the hotel’s records as necessary
• Process guest check-in and check-out smoothly and correctly

Does this sound like the right position for you? Apply with a current resume today!

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