Key Infotek

Note: Experience with Cards and Payments is a must.

Job Description Delivery Manager

Location: Atlanta, GA (Hybrid)

Qualifications & Experience

• 12 15 years of experience in technology delivery with significant US clientfacing exposure.
• Proven experience managing large, multiteam engagements with direct P&L responsibility.
• Strong background in enterprise application development, data platforms, or digital transformation.

Key Responsibilities:

1. Customer Relationship & Trust Building

• Act as a delivery face for the customer, building longterm, trusted relationships with Product, Engineering, and Business stakeholders.
• Lead regular governance forums (MBRs, QBRs, exec connects) focused on outcomes, risks, and value realization, not just status reporting.

2. Delivery Leadership & Execution Ownership

• Own endtoend delivery across multiple initiatives or portfolios ensuring predictability, quality, and alignment to agreed success criteria.
• Ensure continuity of delivery across SOW transitions, renewals, and rampups/rampdowns with minimal disruption to the customer.

3. Revenue Protection & Margin Accountability

• Be accountable for protecting existing revenue ensuring there is no leakage due to delivery slippage, misalignment, or poor forecasting.
• Own delivery P&L hygiene:
• Partner with Finance and Account leadership to ensure revenue visibility beyond current SOWs and timely renewal conversations.

Explicit focus: Revenue should not slip below committed runrate; growth is driven through delivery credibility, not quotacarrying sales.

4. Account Growth (Through Delivery Excellence)

• Identify organic growth opportunities in areas where Bitwise already has a strong track record and customer trust.
• Support Account Manager with:
• Ensure expansion is executionled and defensible, not speculative.

5. Team Leadership, Mentoring & Capability Building

• Lead, mentor, and coach Project Managers, Tech Leads, and Architects raising the overall maturity of the delivery organization.
• Closely monitor team health: performance, utilization, morale, and succession readiness.
• Build a strong nextlevel leadership pipeline, reducing singlepoint dependency risks.

6. Risk, Governance & Escalation Management

• Own proactive risk management commercial, delivery, and people risks.
• Ensure risks are surfaced early, documented clearly, and handled through structured governance.
• Act as the first line of executive escalation, bringing options and recommendations, not just problems.

7. Operational Excellence & Continuous Improvement

• Drive improvements in delivery hygiene estimation accuracy, planning discipline, status transparency, and dependency management.