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Job Title: Systems Administrator
Dept: IT
Reports To: Senior Manager, IT Operations or Regional IT Service Delivery Manager
FLSA Status: Non-exempt
Salary Range: $27-$35/hour
Benefits: Benefit Eligible
Kelley Create is a dynamic and innovative business technology company dedicated to helping our partners grow their businesses while supporting the wild success of our co-workers and ourselves. We pride ourselves on delivering exceptional customer service and are committed to driving growth and success in our industry.
Kelley Create seeks a talented and creative Systems Administrator. The Systems Administrator is primarily responsible for providing escalated/tier II support, change control, and Pre-Sales Engineering (PSE) solutions for client end users, which may include onsite diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting elevated support requests and systems analysis, including consulting with users, to determine hardware, software or system functional specifications. Hardware may include workstations, printers, servers, firewalls, switches, and phones. Support requests will entail tier II issues related to active directory management, line of business applications, routing/switching, server, network hardware, or their associated servers, and within respective applications.
Job Duties and Responsibilities:

• Troubleshoot and resolve all escalated tickets, including those associated with the design, development, documentation, analysis, creation, testing, or modification of line of business applications, system operating systems, or hardware configurations (workstations, printers, servers, firewall, switches, and phones).
• Provide timely and business-driven recommended solutions for Pre-Sales Engineering (PSE) requests.
  • This includes systems analysis, including consulting with users on business objectives and recommending solutions that are supportable and fit within the framework of our technology stack.
• Provide exceptional customer service while communicating ticket updates to clients frequently and professionally.
• Continuously develop technical and professional skills by learning from experiences, studying, and completing relevant training or certification courses.
• Other duties as assigned.

Supervisory Responsibilities:
This position does not have supervisory responsibilities.
Skills and Abilities:

• Ability and desire to provide exceptional customer service.
• Ability to act with a sense of urgency while paying attention to detail.
• Ability to multi-task effectively and thrive in a fast-paced environment.
• Ability to communicate in a positive, effective, and efficient manner.
• Ability to work independently and as part of a team.
• Ability to prepare, organize, and present information to groups of people.
• Ability to work after hours and on-call shifts.
• Technical skillset in hardware setup and troubleshooting.
• Technical skillset in Windows operating systems: Windows 10, Windows Server (, etc.).
• Proficient with typing, using Microsoft Office Applications, and using the Internet.
• Ability to pass a background check.

Requirements:

• Minimum of three (3) years of experience in an IT bench, support, field, or consulting role.
• Minimum of three (3) years of experience with o365, Windows Servers, and supporting technologies.
• Minimum of three (3) years of experience with LAN and WAN configuration, setup, and troubleshooting.
• Minimum of three (3) years of experience providing exceptional service directly to end users.

Education/Certification Requirements:

• A BA/BS in a related field is preferred.
• One or more of the following industry certifications are preferred, though equivalent experience can be substituted.
  • Azure, o365, MCSA/E, CCNA
• Possesses reliable transportation and a valid driver's license.

Physical Demands and Work Environment:
The physical demands and work environment described below represent the positions' activities and surroundings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance.
• Frequently operates a motor vehicle while traveling to client site.
• Frequently exposed to outside elements when traveling to client site.
• Frequently sits and/or stands for long periods of time.
• Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting.
• Frequently works in a well-lit, tempered room.
• Frequently views the computer to perform duties.
• Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.
• Occasionally lifts objects such as office supplies, computers, monitors, and servers with weights up to 50 pounds.

Competitive Benefits Package Include:

• Medical Insurance
• Dental/Vision Insurance
• Life Insurance
• Flexible Spending
• Supplemental insurance
• 401K with company match
• Profit Sharing upon goal attainment
• Paid Vacation
• Paid Holidays
• Ongoing training opportunities

Equal Opportunity Employer:
Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.