Keiki Enterprises

Job Posting: IT Support Technician

Who We Are:

DSignage provides digital signage, conference room, and audio solutions to clients in healthcare, retail, and corporate environments that increase productivity/sales, enhance communications, and modernize the physical space. We have been in business since 2003 and are located in Doral (Miami), FL

Core Responsibilities:

• The IT Support Technician is part of a professional team of people providing high-level customer service and technical support.
• Primary responsibility is to troubleshoot and resolve all computer software and hardware problems. Update associated knowledgebase with standard resolutions as required.
• Assisting with installation of digital signage, conference room and audio components, and peripheral accessories, will be required as needed.
• Track client requests/problems in our help desk ticketing system.
• Communicate with clients regarding the resolution of their requests.
• Ensure client SLA levels are met or exceeded by prioritizing critical issues, and escalating to management, as needed.
• Perform proactive maintenance on equipment to extend life and reduce number of support requests.
• Identify opportunities for new business and refer to Sales Department.

Key Attributes:

• Excellent written and verbal communication skills.
• Fluent in English, including reading and writing.
• Excellent interpersonal skills.
• Professional demeanor and appearance.
• Punctual and responsible.
• Able to read and understand technical procedures, and document new procedures (or edit an existing procedure).
• Strong analytical and problem-solving skills.
• Self-starter with a proactive approach.
• Willing to learn new skills and programs.

Basic Qualifications:

• Degree in computer science preferred.
• Minimum 3 years experience installing A/V equipment/digital signage is required. Such as screens, video walls, conference room systems, audio components.
• Basic knowledge of networking is required.
• Experience with LED panels is a plus.
• Experience in Control Systems for Building and Home Automation, such as Crestron, is a plus.
• Experience in Zoom and Microsoft Teams Video Conferencing is a plus.
• Experience in IT Support is a plus.
• Experience with hands-on hardware troubleshooting is required.
• Excellent knowledge of PC internal components such as storage, RAM and GPU is required.
• Proficient in Microsoft Suite (Outlook, PowerPoint, Excel, Word).
• Experience with content management systems is desired.
• Experience with Zoho Desk ticketing system is a plus.
• Must have a valid driver's license, excellent driving skills, and a clean driving record. The technician will be driving company vehicles.

Schedule Requirements:

• Normal operating hours are Monday to Friday from 9:00am to 5:00pm. However, the schedule and number of hours worked is dictated by the needs of the business.
• If an on site installation or servicing call is required to be done after hours, you will need to accommodate the client's schedule. Once on site, timing often does not go as planned, and you will need to stay until the job is finished.
• As a Field Services Tech, the majority of time will be spent out of the office at our clients’ locations, which are mostly in Dade County. Some in Broward County, occasionally in Palm Beach County, and rarely in Monroe County.
• Travel may be required occasionally.

Physical Requirements:

• Operate small power tools such as a drill.
• Lift up to 50 pounds.
• Work on a ladder up to 12 feet.
• Drive a truck up to 17 feet.

Benefits:

• Health Insurance
• Supplemental Policy
• Vision Insurance
• Dental Insurance
• Paid time off
• This is a salaried position - range is $45,000 to $60,000 annually, based on qualifications.
• Opportunity for annual bonus based on performance against KPI’s (Key Performance Indicators).
• Opportunity for additional income for bringing new clients/sales to the company.

DSignage provides digital signage, conference room, and audio solutions to clients in healthcare, retail, and corporate environments that increase productivity/sales, enhance communications, and modernize the physical space. We have been in business since 2003 and are located in Doral (Miami), FL

For more info about us: www.dsignsge.net