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We're looking for an Application Support Engineer to join our Technical Operations team to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e. 

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. 

The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability. 

Responsibilities: 

• Working closely with our Engineering team and other departments in the company.
• Addressing and debugging technical issues.
• Handling escalations and resolving complex issues from customers and internal teams.
• Expanding knowledge management and mentoring junior team members.

Requirements:

• 5+ years of experience as an Application Support Engineer supporting, maintaining, and enhancing enterprise applications.
• Proven ability to troubleshoot, analyze, and resolve issues in C#/.NET Framework applications, utilizing code analysis, debugging techniques, and AI-assisted development tools such as Cursor.
• Hands-on experience with scripting and automation using PowerShell, Python, and JavaScript.
• Experience working in e-commerce environments is highly preferred, with an understanding of online retail platforms, integrations, and transaction-based systems.
• Ability to multitask and handle various priorities.
• Exceptional interpersonal skills.

This a hybrid role from our Atlanta office with a 3 day in office policy.