5 Kt Consulting Jobs Hiring Near You

IT Hardware Specialist 

Job Description:

• Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status.
• May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications.
• Uses established detailed guidelines and assists higher-level technicians with on-site installations.
• Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support. 
• Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
• Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
• Attends training sessions as required (DoD, Service, MTF, and/or Corporate).
• Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service.
•