Knapp North America

Job Summary:
KNAPP North America is a global provider of intelligent automation solutions for intralogistics and manufacturing. The Logistics Operations Engineer will oversee WMS and WCS software functionality, resolve software issues, and provide logistical support to enhance warehouse operations.
Responsibilities:
• Oversee WMS and WCS software functionality of a warehouse
• Identify and resolve issues in WMS and WCS software application area
• Independently monitor the system hardware and software
• Identify and resolve critical mechanical issues
• Install software on Windows workstations and laptops
• Provide logistical support for warehouse operations
• Write management reports for the Customer
• Identify operational issues by observing and analyzing the system function and performance results
• Continuously analyze and improve the operational process (measure = throughput)
• Lead and supervise troubleshooting procedures such as:
• Incident Management (measure = time to resolve Service Level Agreement)
• Problem Management (measure = time to complete development cycle)
• Change Management (measure = % of successful CRs)
• Identify operational priorities by assessing operational objectives (measure = uptime)
• Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions
• Develop operational solutions by defining, studying, estimating, and screening alternative solutions
• Determine impact on whole logistics system
• Anticipate operational issues by studying operational targets, modes of operation, limitations
• Monitoring technical availability (measure = CMMS, Logistic Dashboard)
• Monitoring performance (measure = Logistic Dashboard)
• Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions
• Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
• Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses
• Provide onsite support for enhancement projects and new WMS and WCS projects
• Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse
• Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses
• Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer-owned printers and labellers. Log all issues and report to Customer management
• Write customer requested reports using proprietary reporting software and SQL
• Help the Customer troubleshoot in-house written reports
• Deploy customer written reports to the production environment
• Install and troubleshoot Navigator and SCADA software on Customer-owned workstations and laptops
• Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements
• Be readily available during working hours, without delay
• Respond fast to incidents and problems
• Provide quick response to questions
• Receive/provide on-site training
• Use in-depth analysis of problems on-site when possible
• Speed up communication with higher support levels due to knowledge of internal workflow and good pre-analysis
• Mange on-site Release Management in close consultation with Customer
• Learn and share information about new features and facilities improvements
Qualifications:
Required:
• Competent knowledge of software applications and SQL
• Technical knowledge in Linux, Windows 10, and Windows Server
• Technical knowledge in Oracle database, PL/SQL, Java and/or C++
• Technical knowledge about hardware, server, and workstation construction
• Technical knowledge in network technologies
• Understanding of how mechanical and electrical machinery functions
• Ability to work independently or on a team
• Basic understanding of software development concepts
• Working knowledge of Microsoft Office
Preferred:
• Several years’ experience in software commissioning is an advantage
Company:
KNAPP brings new technology to warehouse automation. Founded in 1952, the company is headquartered in Kennesaw, USA, with a team of 5001-10000 employees. The company is currently Late Stage.