ZipRecruiter

Log In

JustFoodForDogs
JustFoodForDogs

60 Justfoodfordogs Jobs Hiring Near You

JustFoodForDogs

Customer Service Specialist

Tustin, CA · On-site

$17.75 - $23.50/hr

JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs ...

Just Food For Dogs

Production Associate

Chicago, IL · On-site

$18 - $18.50/hr

JustFoodForDogs LLC Job Type: Part-time, Exempt About JustFoodForDogs: At JustFoodForDogs, we're dedicated to transforming the lives of dogs through high-quality, nutritious food. Our mission is to ...

Just Food For Dogs

Nutrition Sales Consultant

Queens, NY · On-site

$19 - $19.50/hr

JustFoodForDogs, LLC Job Type: Part-time, Non-Exempt Job Summary Pack leaders wanted! At JustFoodForDogs, our mission is to help dogs live longer, healthier lives through the power of fresh, whole ...

Just Food For Dogs

Nutrition Sales Consultant

Brooklyn, NY · On-site

$19 - $19.50/hr

JustFoodForDogs, LLC Job Type: Part-time, Non-Exempt Job Summary Pack leaders wanted! At JustFoodForDogs, our mission is to help dogs live longer, healthier lives through the power of fresh, whole ...

next page

Showing results 1-20

All JobsJustfoodfordogs Jobs

JustFoodForDogs Jobs Information

Does JustFoodForDogs pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at JustFoodForDogs worry about hours?

Some people worry about getting enough hours.
40% of people report they worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do JustFoodForDogs workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do jobs at JustFoodForDogs spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at JustFoodForDogs feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at JustFoodForDogs get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at JustFoodForDogs?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at JustFoodForDogs recommend working with their team?

Not many people recommend working with their team.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at JustFoodForDogs?

Most people didn’t get enough training when they started.
70% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think JustFoodForDogs’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how JustFoodForDogs is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.
What are the most popular titles at Justfoodfordogs?
What are the most popular cities for Justfoodfordogs jobs?
What are the most popular states for Justfoodfordogs jobs?
Infographic showing various job openings at Justfoodfordogs in the United States as of June 2026, with employment types broken down into 27% Full Time, and 73% Part Time. Highlights an 100% Physical job distribution.
Customer Service Specialist

Customer Service Specialist

JustFoodForDogs

Tustin, CA • On-site

$17.75 - $23.50/hr

Other

This job post has expired today. Applications are no longer accepted.

JustFoodForDogs rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

261st of 382 rated food and drinks producers

Job description

Job Title: Customer Service Specialist
Reports to: Customer Service Supervisor
Location: Tustin, CA
Company: JustFoodForDogs, LLC
Job Type: Full-time, Non-Exempt
About JustFoodForDogs:
JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs. All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients. Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com. The company's offerings include daily meals, shelf-stable products, supplements, and treats. To learn more about JustFoodForDogs, visit JustFoodForDogs.com
Job Summary
We are seeking a Customer Service Specialist who is passionate about pets and committed to delivering exceptional customer experiences. In this role, you will serve as a trusted resource for pet parents, helping them understand our products and services while building long-term relationships rooted in care, trust, and transparency. The most successful candidates are strong communicators who enjoy problem-solving, multitasking, and collaborating across teams to improve the overall customer experience.
Key Responsibilities
Customer Interaction & Resolution
The "bread and butter" of the role is managing direct communication across multiple channels (phone, email, live chat, and social media).
  • Active Listening & Inquiry Handling:Identifyingthepetparent and pet'strue needs by listening carefully and asking clarifying questions.
  • Conflict De-escalation:Managing frustrated or angrypetaprentswith patience and empathy to turn a negative experience into a positive one.
  • Troubleshooting:Diagnosing technical or service-related issues and providing step-by-step solutions.
  • Escalation Management:Knowing when a problem is beyond their scope and routing it to theappropriate specializedteam or manager.
  • Act as a liaison between pet parents and internal teams to enhance the overall customer experience
Account & Transactional Management
Agents often handle the logistical side of the pet parent relationship.
  • Order Processing:Assistingwith placing orders, tracking shipments, and managing cancellations.
  • Billing & Payments:Processing refunds, adjusting bills for errors, and explaining complex fee structures or insurance policy terms.
  • Account Maintenance:Opening new accounts, updating contact information, and verifying identity tomaintainsecurity.
Documentation & Technical Mastery
Accurate record-keeping is critical for a company's data integrity and future service improvements.
  • CRM Documentation:Recording every interaction in a Customer Relationship Management (CRM) system (like Salesforce) to ensure a "single source of truth."
  • Feedback Loops:Reporting recurring bugs, glitches, or service gaps to the product or management teams.
Proactive Growth & Sales
Modern agents don't just react; they actively seek to add value.
  • Product Knowledge:Maintainingexpert-level knowledge of all products, services, and current promotions.
  • Upselling & Cross-selling:Suggesting relevant product upgrades or accessories that genuinelybenefitthe customer.
  • Follow-ups:Checking back with customers after a resolution to ensure they are satisfied and to build long-term loyalty.
  • Performadditionaltasks and responsibilities as assigned by management
Core Competencies: The "How" You Work
  • Pet ParentAdvocacy & Empathy: A genuine passion for pet health, translated into a "customer-first" mindset. Youdon'tjust solve tickets; you listen, empathize, and resolve concerns with a human touch.
  • Omnichannel Communication Mastery: High-levelproficiencyin shifting seamlessly between phone, email, live chat, SMS, and social media whilemaintaininga professional and consistent brand voice.
  • Critical Thinking & First-Contact Resolution: Strong problem-solving skills with the autonomy to assess complex needs and the confidence to guide apet parent's decision-making process in a single interaction.
  • Adaptive Workflow Management: The ability to multitask across multiple software tabs and communication streams without losing organization or speed in a fast-paced environment.
  • Collaborative Team Player: A proactive attitude toward remote or in-office collaboration, sharing insights with the team to improve the overall customer experience.
Operational Qualifications: The "Reliability" Factor
  • Operational Discipline & Schedule Adherence: Proven ability to strictly follow a call center schedule, including assigned breaks and lunch periods, to ensure consistent coverage for our customers.
  • Professional Punctuality:A track recordof reliability with a commitment to being "ready to roll" at the start of every shift.
  • Dynamic Scheduling Flexibility: Ability toworka flexible schedule that includes weekends, evenings, and holidays as needed to support a 24/7 customer base.
  • Performance-Driven Mindset: A results-oriented approach to meeting and exceeding key performance indicators (KPIs) such as average handle time, customer satisfaction scores (CSAT), and resolution rates.
Technical & Professional Experience
  • 3+ Years of High-Volume Service: Experience in a call center, consultative sales, or retail environment. Specific experience in pet nutrition or veterinary services is a significant advantage.
  • Digital Proficiency (CRM): Advanced experience using CRM tools to document interactions; Salesforce experience is highly preferred.
  • Consultative Selling: Ability to explain product benefits clearly and confidently "close the loop" by guiding customers toward the right nutritional solutions for their pets.
  • Education: High School Diploma or equivalent required; a four-year degree is preferred.

Tenets of the Pack (Company Values)
Live Our Mission - We believe this is more than a job. It's a cause.
Be a Team Player - We put company goals and success first.
Maintain a Positive Attitude - We bring energy, enthusiasm, and drive to everything we do.
Deliver Results - We play to win.
JUSTFOODFORDOGS is an Equal Opportunity Employer.
JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.

What JustFoodForDogs employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply