Jessica Scharf State Farm Agent

Director Of First Impressions

Jessica Scharf State Farm of Bellevue is a leading insurance agency focused on delivering consultative service to our customers, while growing our client base. We're seeking a dynamic Director of First Impressions to join our team. The ideal candidate is highly organized, detail-oriented, fast-paced, and skilled at multitasking. You'll help create a welcoming, positive experience for every customer and play an active role as the backbone of business operation. If you thrive in a fast paced, high energy, multi-faceted environment and are eager to learn, be mentored, receive hands-on training, and grow professionally, we'd love to hear from you.

Responsibilities:

• Providing customer service for policies, billing, claims, and general account support
• Supporting claims by taking key information, explaining next steps, and updating customers on status
• Collecting and entering accurate information into company systems/CRM
• Making sure requests are completed correctly and timely, following internal processes and compliance rules
• Handling policy and coverage questions (within assigned limits) and helping customers understand options
• Documenting interactions and maintaining clear, consistent case notes
• Resolving issues by troubleshooting problems and escalating when needed
• Maintaining professionalism and empathy, especially with customers in stressful situations
• Ask targeted questions to assess risk areas (auto, home, renters, umbrella, life, etc.) and gather accurate details.
• Recommend solutions based on the need, using clear explanations of benefits, tradeoffs, and pricing in plain language.

Qualifications:

• Strong interest in a people-focused business and providing exceptional customer service with high communication volume via phone, text, and email.
• Previous experience in people-based business.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations and asking questions
• Basic computer skills, including Microsoft Office and CRM systems.

Compensation: $50,000.00 - $75,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Bellevue, WA and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.