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Jconnect Infotech
Jconnect Infotech

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JConnect Infotech

Service Desk Support

Columbus, OH

$18.75 - $25.25/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...

Jconnect Infotech Inc

Med surg RN

Zanesville, OH · On-site

$2K/wk

Med surg RN - Zanesville, OH - $2340/Weekly * Shift: Night - 3-12-hour shifts * Duration: 13 weeks Weekly Gross: $2340 for 36 Hours * Weekly Taxable: $1094 ($30.38/hr) * Weekly Stipends: $1246 Job ...

Jconnect Infotech Inc

RN Med Surg/Tele

Chillicothe, OH · On-site

$2K/wk

Job Details: Start Date : Flexible Position Location Contract Shift Pay RN Med - Surg (Tele) Chillicothe, OH 45601 13 weeks Days Gross weekly - $2124/wk. for 36 hrs. Requirements: * Updated Resume

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Infographic showing various job openings at Jconnect Infotech in the United States as of June 2026, with employment types broken down into 1% Full Time, and 99% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Service Desk Support

Service Desk Support

JConnect Infotech

Columbus, OH

$18.75 - $25.25/hr

Other

Posted 6 days ago

Job description

Service Desk Support

Service Desk Support (Assistive)

A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology support, with responsibilities including troubleshooting, customer management, and collaboration with technical teams, while emphasizing strong communication and problem-solving skills alongside familiarity with Microsoft Assistive Software and related tools.

• Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.

• Experience with third-party software and hardware.

• Excellent verbal and written communication skills.

• Familiarity with Microsoft Assistive Software (Narrator, Magnifier, ReadAloud), ZoomText, and ReadWrite TM.

• Strong problem-solving abilities and attention to detail.

• Ability to quickly learn new technologies and software.

• Essential soft skills including attentive listening, patience, and effective documentation

End User Computing (EUC)

• Manage and support Microsoft Windows Technologies and Active Directory.

• Utilize knowledge bases and documentation to guide users, troubleshoot, and maintain third-party software and hardware.

• Resolve EUC-related technical issues efficiently.

Assistive Technology

• Provide support for Microsoft Assistive Software including Narrator, Magnifier, ReadAloud, as well as ZoomText and ReadWrite TM.

• Train and assist end-users in the use of assistive technologies.

• Stay informed about the latest developments in assistive technology and recommend enhancements.

Customer Management

• Listen attentively to customer issues and provide empathetic support.

• Accurately document issues and maintain detailed records.

• Keep customers informed with regular updates and effective communication.

• Use ServiceNow or similar helpdesk platforms effectively.

Service Management

• Collaborate with developers, integration engineers, third-party vendors, and stakeholders.

• Prioritize and triage issues to ensure timely resolution.

• Develop and maintain service management processes and documentation.

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About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

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