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Jason Claybrook State Farm Agent

9 jobs near Columbus, OH

Director of Customer Service - State Farm Agent Team Member

Jason Claybrook - State Farm Agent

Midlothian, VA • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 10 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts

You May Be a Great Fit as a Director of Customer Service at Jason Claybrook | State Farm if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 14359 Sommerville Court, Midlothian, VA 23113
At Jason Claybrook | State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
  • Lead and manage daily customer service operations.
  • Train and support team members to achieve service standards.
  • Monitor performance metrics and identify areas for improvement.
  • Coordinate communication between team members and customers.
  • Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
  • Leadership or supervisory experience preferred.
  • Strong communication and time management skills.
  • Ability to motivate and support team development.
  • Must meet applicable state licensing requirements.