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60 Jsm Technology Jobs Hiring Near You

Concept-Plus

IT Support Specialist

Fairfax, VA · On-site

$55 - $75/hr

Utilize Jira Service Management (JSM) to triage incoming requests, optimize ticket queues, enforce ... Actively enforce corporate IT policies, acceptable use guidelines, and security standards across ...

JSM Consulting Inc.

Software ARchitect

Albany, NY · On-site

JSM Consulting Inc. is seeking a Software Architect with extensive experience in Oracle technologies. The role involves designing and maintaining Oracle databases, developing PL/SQL procedures, and ...

Jobless

$65 - $90/hr

... s. What you\'ll do * Identify operational bottlenecks, automate repetitive tasks, and propose ... Utilize Jira Service Management (JSM) to triage incoming requests, optimize ticket queues, enforce ...

New

Concept Plus

IT Support Specialist

Fairfax, VA · On-site

$65 - $90/hr

Utilize Jira Service Management (JSM) to triage incoming requests, optimize ticket queues, enforce ... Actively enforce corporate IT policies, acceptable use guidelines, and security standards across ...

Alivi Health

IT Support Specialist I (On-Site)

Miami, FL · On-site

$18 - $20/hr

Monitor and triage requests via phone, email, and the Jira Service Management (JSM) portal; meet ... Associate degree a plus or equivalent practical experience. * 6 months to 1 year of IT support or ...

SharkNinja

IT Site Engineer

Needham, MA · On-site

Experience with Jira Service Management (JSM) or a comparable ITSM platform, including ticket ... end-user technology issues. * Experience supporting a geographically distributed or remote ...

Alivi Health

IT Support Specialist I (On-Site)

Miami, FL · On-site

$52 - $78/hr

Monitor and triage requests via phone, email, and the Jira Service Management (JSM) portal; meet ... Associate degree a plus or equivalent practical experience. * 6 months to 1 year of IT support or ...

Flexspring

IT Ops Specialist

Quebec, QC · Remote

The Opportunity The IT Operations role is to oversee the configuration, deployment, and daily ... Practical experience working with the Atlassian suite (Jira, JSM, Confluence) or other plateform ...

Core Specialty

JIRA Administrator

Cincinnati, OH · On-site

We are seeking an experienced JIRA Administrator with a strong focus on Jira Service Management (JSM) to support and enhance our IT service management (ITSM) processes. The ideal candidate will be ...

3B Staffing LLC

Project Manager

Miami, FL · On-site +1

Must Haves: 4-yr Technical Degree 8+ yrs IT/Engineering exp 5+ yrs Designing, configuring, maintaining, and optimizing JIRA, Confluence, and Jira Service Management (JSM) environments. 2+ yrs Jira ...

JSM Consulting Inc.

Fullstack Architect

Brooklyn, NY · On-site

JSM Consulting Inc. is a consulting firm, and they are seeking a Fullstack Architect to design and ... sector technology--particularly enrollment or admissions systems at scale • Experience with ...

Core Specialty

JIRA Administrator

Dallas, TX · Hybrid

- We are seeking an experienced JIRA Administrator with a strong focus on Jira Service Management (JSM) to support and enhance our IT service management (ITSM) processes. The ideal candidate will be ...

AGS

IT Support Technician III

Oklahoma City, OK · On-site

$55K - $65K/yr

Job Overview IT Support Technician III is a senior-level role responsible for delivering advanced ... Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request ...

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Infographic showing various job openings at Jsm Technology in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% Physical job distribution.

IT Support Specialist

Concept-Plus

Fairfax, VA • On-site

$55 - $75/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 20 days ago

Job description

About Concept Plus

Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.

Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.

We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.

Concept Plus is seeking an ambitious, detail-oriented Tier 2 Help Desk Engineer ready to take the next step in their career. In this role, you will provide high-level support to our 300+ users while helping optimize our IT operations.

What you'll do
  • Identify operational bottlenecks, automate repetitive tasks, and propose continuous improvements to prepare the IT department for ongoing company growth.
  • Serve as the primary operational anchor for the help desk—backing Tier 1 during workload spikes, owning Tier 2 issues through full resolution, and engaging with Tier 3 engineers on advanced infrastructure incidents.
  • Work closely with Tier 1 staff to review ticket quality, provide hands-on technical guidance, enforce consistent support workflows, and foster a team culture oriented around fast, quality resolution, that centers on root cause analysis.
  • Diagnose, resolve, and document integration issues between core Microsoft 365 environments and 3rd-party SaaS platforms, enterprise line-of-business applications, and productivity tools (e.g., SSO/SAML auth, API connector syncs, add-ins).
  • Perform core administrative tasks in Entra ID (Azure AD), SharePoint Online, Teams, and OneDrive for Business, managing user accounts, permissions, security groups, and data retention rules.
  • Utilize Jira Service Management (JSM) to triage incoming requests, optimize ticket queues, enforce strict SLAs, and run regular analytics to identify root causes and systemic trends.
  • Championing internal documentation by creating clear SOPs for technical staff and maintaining end-user self-service KB articles to drive down ticket volume.
  • Proactively identify workflow bottlenecks, recommend automation opportunities, and implement operational enhancements that strengthen the IT service desk for scalable company growth.
  • Actively enforce corporate IT policies, acceptable use guidelines, and security standards across all end-user endpoints and accounts to ensure full alignment with strict compliance frameworks required for federal contractors (e.g., least-privilege access, CMMC/NIST standards, secure offboarding).
Required Qualifications
  • 3-5 years of IT help desk / technical support experience (Tier 2 minimum).
  • Solid experience administering Microsoft 365, SharePoint online permissions, Teams, and OneDrive for Business.
  • Hands-on experience with Jira Service Management (JSM) or similar enterprise ticketing systems.
  • Deeply committed to thorough documentation, skilled in analytical root-cause investigation, and equipped with the interpersonal strengths essential for future leadership roles.
Preferred Qualifications
  • Experience working within a federal contractor or highly regulated environment (NIST, CMMC, ISO, HIPAA) is strongly preferred.

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

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