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Overview

The Business Operations Analyst plays a critical role in supporting the efficiency and effectiveness of a fast-paced and growing organization. This position provides analytical and operational support across multiple business units, with a focus on aligning people, processes, and performance. Reporting to senior leadership, the role leverages financial, operational, and human resources data to deliver insights that inform strategic decision-making and drive organizational improvement.

The analyst works cross-functionally with departments such as finance, operations, and human resources to evaluate workforce planning, roles and responsibilities, profitability, and overall business performance. This position supports scalable processes and continuous improvement initiatives that enhance operational efficiency and ensure alignment with company goals. While prior experience in process improvement is not required, the role offers training and professional development opportunities to build skills in this area and expand future career growth

Responsibilities

• Customer Data Governance: Ensure accuracy, consistency, and standardization of customer data across CRM systems, serving as the primary point of contact for data governance processes.
• Operational & Administrative Support: Support Commercial Services operations by maintaining organized file structures, standardizing SOPs, preparing purchase orders and COIs, and assisting with job sequences and reporting.
• Data Analysis & Reporting: Analyze financial, operational, and HR data to identify trends, track performance metrics, and generate actionable insights through dashboards and reports for leadership decision-making.
• Human Resources & Talent Analysis: Partner with leadership to evaluate workforce effectiveness, assess roles and responsibilities, identify skill gaps, and support talent development and retention initiatives.
• Stakeholder Collaboration: Work cross-functionally with finance, operations, HR, marketing, and leadership teams to understand challenges, share insights, and drive alignment on strategic initiatives.
• Data Quality & Technology Utilization: Maintain data integrity and reliability while leveraging tools such as Power BI and CRM systems; recommend technology enhancements to improve efficiency and reporting capabilities.
• Continuous Improvement & Development: Contribute to process improvement initiatives and participate in professional development opportunities to expand skills and support scalable business practices.

Qualifications

• Strong ability to multitask and manage multiple responsibilities simultaneously.
• High level of accuracy in data entry and analysis.
• Technical Proficiency in the following areas:
  • CRM systems.
  • Microsoft SharePoint and Teams.
  • Power BI and data visualization tools.
• Ability to interpret complex data and provide actionable insights.
• Excellent verbal and written communication abilities.
• Strong interpersonal skills for effective collaboration across departments.
• Ability to work independently while also being a collaborative team player.
• Openness to developing skills in process improvement through training and professional development.
• Familiarity with analyzing financial performance and profitability.

About

JK Moving sets the standard for relocation and logistics excellence and is the largest independent mover across North America, serving a wide array of clients from military service members to homeowners to global corporations and everything in between.

Named among the Best Places to Work for 2023, our dedication to employee satisfaction is not just a badge – it's a way of life. Our JK Community Farm initiative is just one example of how we give back to our community, fighting hunger by growing and harvesting crops and donating them to local food pantries. But that's just the beginning! From competitive perks to fun corporate events, JK cultivates an environment where your career thrives alongside our commitment to making a positive impact. Ready to make your impact? Consider joining the JK Moving team today!

JK Benefits

• In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:
• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contributionEqual Opportunity/Affirmative Action Employer