Technical Support Engineer
$85K - $120K/yr
About Istari Digital Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate ...
Istari Digital
38 Istari Digital Jobs Hiring Near You
Technical Support Engineer
$85K - $120K/yr
About Istari Digital Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate ...
Deployment Strategist
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Quick apply
Deployment Strategist
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Quick apply
Deployment Strategist
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
Seattle, WA · On-site +1
$93K - $107K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
Seattle, WA · On-site +1
$93K - $107K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Forward Deployed Engineer (Commercial / International)
$143K - $165K/yr
Istari Digital is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin ...
Forward Deployed Engineer (Commercial / International)
$143K - $165K/yr
Istari Digital is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin ...
Deployment Strategist
El Segundo, CA · On-site
$87K - $100K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
El Segundo, CA · On-site
$87K - $100K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
Huntsville, AL · On-site
$80K - $93K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
Huntsville, AL · On-site
$80K - $93K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Quick apply
Deployment Strategist
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Sr. Platform Engineer
$145K - $190K/yr
About Istari Digital Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate ...
Sr. Platform Engineer
$145K - $190K/yr
About Istari Digital Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate ...
Deployment Strategist
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Quick apply
Deployment Strategist
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
$83K - $96K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
$83K - $96K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Deployment Strategist
Seattle, WA · Remote
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Quick apply
Deployment Strategist
Seattle, WA · Remote
$140K - $220K/yr
About Istari Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and ...
Sr. Cloud Infrastructure Engineer
$135K - $220K/yr
About Istari Digital Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate ...
Sr. Cloud Infrastructure Engineer
$135K - $220K/yr
About Istari Digital Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate ...
Sr. Product Manager
$129K - $170K/yr
Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and government ...
Sr. Product Manager
$129K - $170K/yr
Istari Digital builds the connective tissue for defense acquisition. Our platform lets engineering models, simulations, and digital threads move securely across primes, suppliers, and government ...
About Istari Digital We've built a team of what we call Wizards -- people who bring depth in their domain and range across others, who are collaborative without being deferential, and who genuinely ...
About Istari Digital We've built a team of what we call Wizards -- people who bring depth in their domain and range across others, who are collaborative without being deferential, and who genuinely ...
DevSecOps Engineer
$135K - $220K/yr
About Istari Digital Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate ...
DevSecOps Engineer
$135K - $220K/yr
About Istari Digital Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate ...
Sr. Product Engineer
$145K - $190K/yr
Background in aerospace, defense, digital engineering, or other regulated domains. * Experience with secure or air-gapped environments. $145,000 - $190,000 a year The anticipated compensation range ...
Sr. Product Engineer
$145K - $190K/yr
Background in aerospace, defense, digital engineering, or other regulated domains. * Experience with secure or air-gapped environments. $145,000 - $190,000 a year The anticipated compensation range ...
Sr. Platform Engineer (Data Platform)
$145K - $190K/yr
Position Overview We are seeking a Senior Platform Engineer to join our Data Platform team. This role focuses on the services that power user controls, identity, security, secure content sharing ...
Sr. Platform Engineer (Data Platform)
$145K - $190K/yr
Position Overview We are seeking a Senior Platform Engineer to join our Data Platform team. This role focuses on the services that power user controls, identity, security, secure content sharing ...
Istari Digital Jobs Information
$85K - $120K/yr
Full-time
Posted 9 days ago
Job description
Istari is a self-hosted engineering platform with deep API surface area, a rich integration ecosystem, and demanding operational requirements. We're building out frontline support, and we need someone who can own the first line of the customer experience end to end.
This isn't a queue sitting behind another queue. You'll be the primary point of contact for incoming tickets, working closely with the Support Engineering Manager to keep the support function sharp and self-improving as it scales.
About the role
Support at Istari is a quality gate, not a buffer. When an issue reaches Engineering, it should arrive as a reproducible, severity-assessed bug, not noise. When a pattern reaches Product, it should arrive as a real, well-contextualized feature request, not a vague complaint. You'll be expected to hold that standard from the first ticket you touch. You'll also keep building the self-service resources that mean fewer tickets need to reach you at all.
Core Responsilities
Required Qualifcations
Support & Communication
Troubleshooting
Preferred Qualifications
About Istari Digital
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate engineering models across disciplines, organizations, and security levels - whether they're designing prototypes, performing virtual testing, or training AI and autonomy for complex systems.
Focus is rewarded. Finish is remembered.
Facts are friendly. Even when they are not fun.
Fellowship is fundamental. Make others successful.
$85,000 - $120,000 a year
The anticipated compensation range for this position may vary based on experience, skills, qualifications, location, and business needs. In addition to base salary, this role may be eligible for bonuses, equity, and a comprehensive benefits package.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This isn't a queue sitting behind another queue. You'll be the primary point of contact for incoming tickets, working closely with the Support Engineering Manager to keep the support function sharp and self-improving as it scales.
About the role
Support at Istari is a quality gate, not a buffer. When an issue reaches Engineering, it should arrive as a reproducible, severity-assessed bug, not noise. When a pattern reaches Product, it should arrive as a real, well-contextualized feature request, not a vague complaint. You'll be expected to hold that standard from the first ticket you touch. You'll also keep building the self-service resources that mean fewer tickets need to reach you at all.
Core Responsilities
- Ticket Triage: Own incoming tickets in Pylon. Resolve what you can directly, and triage the rest following workflows set by the Support Engineering Team.
- Engineering Handoff: Collect and document the logs, reproduction steps, and environment detail Engineering needs to act on a bug before you escalate it.
- Product Feedback: Recognize patterns in customer requests and capture enough context to surface them to Product as real feature requests.
- Documentation & Self-Service: Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.
- Process & Runbooks: Turn your own troubleshooting process into runbooks, so recurring issues don't require re-solving the same problem twice.
- Metrics: Maintain strong SLA adherence and CSAT on your queue.
Required Qualifcations
Support & Communication
- 5+ years of experience in technical or customer support, handling real product issues rather than a fixed script
- Familiarity with ticketing platforms like Pylon.
- Demonstrated skill in bug triage methodology and strong written technical communication, since documentation feeds both engineering escalations and customer-facing help content directly.
Troubleshooting
- Proactive troubleshooting mindset that digs into "why," not just "here's a workaround."
- Comfortable gathering technical detail, like logs, steps to reproduce, and environment info, all under a defined process rather than ad hoc.
- Strong drive to get results for customer issues.
Preferred Qualifications
- Documentation Depth: You've built out a help center or knowledge base from scratch, not just contributed to an existing one. You have experience writing and maintaining evergreen documentation internally, and consistently contribute to runbooks and best practices.
- Technical Depth: You have experience troubleshooting API issues, interacting with relational databases, and leveraging observability tools and logs to resolve issues. You understand core networking concepts and are comfortable with scripting or automation to speed up repetitive diagnostic work.
About Istari Digital
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Our platform lets customers simply and securely integrate engineering models across disciplines, organizations, and security levels - whether they're designing prototypes, performing virtual testing, or training AI and autonomy for complex systems.
Focus is rewarded. Finish is remembered.
Facts are friendly. Even when they are not fun.
Fellowship is fundamental. Make others successful.
$85,000 - $120,000 a year
The anticipated compensation range for this position may vary based on experience, skills, qualifications, location, and business needs. In addition to base salary, this role may be eligible for bonuses, equity, and a comprehensive benefits package.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.