Isat Total Support 2

• Meet regularly with staff across the ISAT, CEAS, and Tomarco business units to understand existing workflows and identify opportunities for AI and automation.
• Document current business processes, pain points, and desired outcomes.
• Analyze and prioritize automation opportunities based on business value, implementation effort, and organizational impact.
• Translate business needs into clear functional requirements for workflow automation or custom NEXUS development.
• Develop process maps, workflow diagrams, acceptance criteria, sample data, and testing scenarios for automation projects.

• Serve as the primary technical resource for employees seeking assistance with AI automation and workflow improvements.
• Design, configure, implement, test, deploy, and maintain automated workflows using Microsoft Power Automate and other approved automation platforms.
• Build, configure, test, and refine prompts, AI agents, workflow automations, and supporting project configurations prior to deployment.
• Continuously optimize deployed automations to improve usability, efficiency, and business value.
• Own automation initiatives from initial intake through implementation, testing, user acceptance, deployment, documentation, and ongoing support.

• Identify automation requests that require custom programming or advanced integration within NEXUS.
• Work closely with the Software Development team to translate business requirements into detailed functional specifications.
• Coordinate project priorities with business stakeholders and development resources.
• Participate in solution design reviews and ensure developed functionality meets business objectives.
• Coordinate user acceptance testing, validate completed functionality, document issues, and support successful production rollout.

• Develop and deliver training programs for AI tools, workflow automations, and NEXUS AI capabilities.
• Create user guides, quick-reference documentation, videos, and knowledge-based articles.
• Serve as the first point of contact for staff questions regarding AI automation and workflow solutions.
• Gather user feedback, identify enhancement opportunities, and incorporate findings into future automation and development priorities.
• Promote AI adoption by demonstrating practical business applications and best practices.

• Monitor adoption, performance, and business impact of deployed automations.
• Identify opportunities for optimization and continuous improvement.
• Keep automation documentation, training materials, and workflow configurations current.
• Maintain a prioritized backlog of enhancement requests.
• Stay current on Microsoft Power Platform, AI technologies, automation tools, and emerging best practices.

• Design, deploy, and maintain automations in compliance with the Tomarco AI Usage Policy.
• Utilize only approved enterprise AI platforms and comply with company data-classification standards.
• Ensure all AI-generated content incorporates appropriate human review before being relied upon for business decisions or customer deliverables.
• Maintain documented manual fallback procedures for critical automations.
• Monitor automation accuracy and escalate issues when required.

• Evaluate emerging AI technologies, automation platforms, and productivity tools. 
• Recommend practical applications that align with company objectives and the Tomarco AI Usage Policy. 
• Identify opportunities where AI can improve productivity, quality, collaboration, and operational efficiency. 
• Support the organization's long-term AI adoption strategy through continuous learning and innovation. 

• Lead company-wide workflow assessments to identify and prioritize AI and automation opportunities across ISAT, CEAS, and Tomarco.
• Design and implement practical workflow automations using Microsoft Power Automate and other approved workflow tools.
• Coordinate custom NEXUS development projects from requirements gathering through deployment.
• Develop and maintain training programs and knowledge libraries for NEXUS AI tools and Microsoft Copilot.
• Drive adoption and collect feedback for NEXUS AI Quality Control tools, including:
  • Seismic Submittal Review
  • Engineering Calculations
  • Steel Detailing Review
  • Fabrication Quote Review
• Identify and implement continuous improvements to existing AI workflows.

• Strong communication and interpersonal skills with the ability to interview staff, facilitate workshops, and deliver engaging training.
• Excellent analytical and problem-solving skills with the ability to simplify complex business processes into scalable automation solutions.
• Strong process documentation skills, including workflow diagrams, process maps, and business requirements.
• Experience with Microsoft Power Automate, Power Platform, or similar workflow automation technologies.
• Experience designing, developing, testing, deploying, and maintaining workflow automations.
• Familiarity with AI tools such as Microsoft Copilot, ChatGPT, Claude, and prompt engineering concepts.
• General technical aptitude with the ability to distinguish between workflow automation opportunities and custom software development needs.
• Strong organizational skills with the ability to manage multiple projects and stakeholders simultaneously.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Minimum two years of experience in automation, business analysis, process improvement, software support, or a related technical role (or equivalent experience).
• Working knowledge of Responsible AI principles, data privacy, and information security.
• Comfortable working in an iterative development environment using continuous improvement methodologies.

Further Qualifications - The successful candidate must clear a background check

* Equal Employment Opportunity