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Irvine Auto Retail

12 jobs near Columbus, OH

Irvine Auto Retail Inc

Honda Salesperson

Irvine, CA · On-site

$40K - $100K/yr

Irvine, CA | Type: Full Time | Starting Salary: $40,000 - $100,000 Norm Reeves Auto Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern ...

Irvine Auto Retail Inc

Honda Parts Counter

Irvine, CA

$18.50/hr

Irvine, CA (On site) | Type: Full Time | Schedule: Tuesday to Saturday from 9am-6pm | Pay: $18.50/hr As a Parts Counter Associate, you're one of the most important team members at Norm Reeves Honda ...

Irvine Auto Retail Inc

Contracts Clerk

Irvine, CA

$29 - $31/hr

Irvine, CA (Onsite) | Type: Full Time | Compensation: $29.00 - $31.00 Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern ...

Irvine Auto Retail Inc

VIP Salesperson

Irvine, CA · On-site

Norm Reeves Honda Super Store, Irvine California Are you a top-performing automotive sales professional who knows how to turn relationships into repeat business? We're looking for a driven, customer ...

Customer Relations Manager

Irvine Auto Retail Inc

Irvine, CA

$72K/yr

Full-time

Re-posted 18 days ago

Job description

Location: Irvine, CA (On site) | Type: Full Time | Salary Range: $72,000 a year

Norm Reeves Auto Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN THE NATION. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals who are eager to grow their careers while the company continues to expand!

As our Customer Relations Manager, you’re one of the most important team members at Norm Reeves Honda, Irvine. You’re responsible for creating a super Norm Reeves Honda experience!

Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience.

Key Responsibilities:
  • Resolve customer concerns and coordinate manufacturer support when necessary.
  • Monitor customer satisfaction metrics, surveys, and reviews; identify trends and recommend improvements to leadership.
  • Maintain records of customer cases and ensure timely follow-up and resolution.
  • Oversee post-sale follow-up and support the customer journey from sales through service.
  • Assist with vehicle deliveries, ensuring customers understand warranty, maintenance, and dealership resources.
  • Collaborate with sales, service, and management to improve processes and customer experience.
  • Support the General Manager with internal communication, reporting, and follow-up on key initiatives.
  • Assist with manufacturer visits, audits, and dealership events when needed.
  • Perform other duties as assigned.
Qualifications:
  • 2+ years of customer service experience, preferably in automotive or dealership environment
  • Strong communication and conflict resolution skills

What We Offer:

  • Medical, Dental, Vision, and Complimentary Life Insurance

  • 401k Matching and FSA

  • Tuition Reimbursement

  • Paid Time Off (accrues)

  • Supplemental Insurance (Hospital, Accident, Critical Illness)

  • Discounts on Vehicles, Services, and Parts