Iqnovo

# SaaS Onboarding Specialist (Full-Time)Help new customers turn IQNOVO software into an everyday part of how they work. We are looking for a SaaS Onboarding Specialist who combines organized project delivery, clear communication, and technical curiosity to guide customers from kickoff through confident adoption.Apply for this roleAll open rolesAt a glance## Position overviewOpen position1. 01Full-Time2. 02Remote / Tampa, FL, US3. 032+ years experience4. 041 opening · Reviewed on a rolling basisCareers/SaaS Onboarding SpecialistAbout the role## Work at the intersection of business needs and practical deliveryYou will own the early customer journey across our software products, translating each customer’s goals into a focused onboarding plan. You will coordinate setup, data and workflow readiness, training, and launch while keeping customers and internal teams aligned on outcomes, responsibilities, and next steps.01Responsibilities## What you will do* Lead customer onboarding from kickoff through launch, with clear milestones, owners, timelines, and success measures.* Learn each customer’s workflows and configure practical product experiences that support their highest-value use cases.* Deliver engaging training sessions and create concise guidance that helps administrators and end users become self-sufficient.* Coordinate with sales, product, and technical teams to resolve risks, communicate feedback, and create a smooth handoff into ongoing customer success.* Track onboarding health, adoption signals, and time-to-value, then use what you learn to improve the onboarding playbook.02Qualifications## What you bring* Two or more years in SaaS onboarding, implementation, customer success, solutions consulting, or a comparable customer-facing role.* Strong project-management habits and the ability to keep multiple customer launches moving without losing important details.* Clear written and verbal communication, including confidence leading remote meetings and training varied audiences.* Technical curiosity and comfort learning software configuration, integrations, data concepts, and AI-enabled workflows.* A calm, accountable approach to ambiguity, customer concerns, and cross-functional problem solving.03The opportunity## Why join IQNOVO* You will directly influence whether customers realize value quickly and build lasting habits around IQNOVO products.* You will work closely with sales, product, engineering, and company leadership in a high-trust environment.* Your customer insights will shape both our onboarding practice and the products customers use.* You will have room to grow across customer success, solutions, operations, and product expertise.About IQNOVO## Senior expertise, close to the workIQNOVO helps organizations turn complex data, automation, and AI priorities into working systems. Our teams combine business context with hands-on technical delivery, staying accountable from problem framing through adoption.**IQNOVO is an equal opportunity employer.**We evaluate candidates based on qualifications, capability, and the requirements of the role.Role details**IQ-003**Department: Customer SuccessWork model: Remote / Tampa, FL, USEmployment: Full-TimeExperience: 2+ yearsCompensation: Discussed during the interview processFlexible five-day week with remote-friendly collaboration and intentional overlap for customer and team needs.Application## Apply for SaaS Onboarding SpecialistRole IQ-003Submit your details and resume. We review every application and contact candidates whose experience aligns with the role. #J-18808-Ljbffr