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Sr Account Manager job description

Notified is a global disrupter of the digital communications space and is a thought leader in building new technologies to help our clients adapt to digital transformation in communication. We are currently working with over 13,000 clients globally to deliver mission-critical communications to their employees, customers, media and investors. We help our clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of Investor Relation and Public Relation solutions including Webhosting, Webcasting, Press Release Distribution, Media Monitoring, Social Listening, Media/Event/Newswire Analysis & Analytics and Design & Webhosting for Investor Relations websites. 

Notified is adding a Sr. Account Manager to our Account Management team.  The Sr. Account Manager will be responsible for establishing an excellent working relationship with assigned clients and serve as a client advocate to ensure quality delivery of services.  The Sr. Account Manager will connect with clients regularly to deepen client relationships and find opportunities to solve client challenges and/or support their growth. Candidates who are organized, exceptional communicators, solution oriented, interested in a career path in sales and have a minimum of three years of account management or sales experience will be highly considered. 

Essential Duties: 

• Manage the overall relationship with the assigned accounts

• Lead the sales process in renewals and upsell opportunities

• Identify opportunities to grow the Notified portfolio of products in assigned accounts by engaging a Notified Cross-Seller

• Locate the appropriate account buyer for renewal and upsell opportunities, and make introductions as necessary for Cross-Sellers

• Develop, manage, and nurture relationships with accounts, increasing their affinity for Notified products, adding new contracts, and likelihood of renewals

• Achieve assigned sales billing and bookings quotas

• Monitor account satisfaction and identify customer problems; coordinate with Notified Customer Engagement to remedy situations

• Develop and maintain up-to-date expert understanding of assigned account solutions and understanding of relevant competitor solutions

• Research and actively identify emerging trends that influence Notified's value proposition

• Communicate value proposition to existing accounts

• Identify and coordinate timely involvement of sales operations resources in the sales cycle to improve efficiencies

• Proactively manage pipeline; input, monitor, and update opportunities in a timely fashion

Minimum Qualifications: 

Education:

Bachelor's degree from an accredited college or university with major coursework in business, information technology, or a related field

Experience:

4 - 6 years of experience in a sales role or a relevant account management role

Knowledge, Skills, and Abilities:

• Required experience in managing account relationships, identifying additional sales opportunities, and closing deals

• Prior professional experience working with minimal supervision

• Self-starter with excellent time-management skills

• Superior relationship management and interpersonal skills

• Excellent written and oral communication skills; experience delivering compelling presentations to large audiences

• Willingness to travel within assigned territory, on short notice, as needed 

ABOUT NOTIFIED

Best In Class!

• "Best Press Release Distribution Company," MarTech Breakthrough Awards
• "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards
• "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards

Who is Notified?   

We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. 

Why work for Notified?  

• Global collaboration with team members in 17 countries 
• Opportunities to innovate and grow! 
• Comprehensive health benefits and wellness programs 
• Quarterly recognition awards 
• Curated learning libraries offering over 8,000 free courses 
• Flexibility to work from home on Mondays and Fridays 
• Diversity is celebrated and supported inclusive Employee Resource Groups 

What's next?  Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process.

At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. 

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