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Hi,

Job title: Equities Trade Support Consultant

Work location: Midtown Manhattan, NY

Work schedule: On-site - 5 Days a week

Interview process:  1 video interview and 1 in-person interview is a must

 

Job Description:

• Provide direct front‑office technology support to Equities traders, middle office users, and Compliance teams on the trading floor
• Monitor trading platforms and FIX network connectivity to ensure system stability and availability
• Diagnose and resolve real‑time trading issues, including detailed investigation of compliance‑related inquiries
• Communicate major incidents, impacts, and resolution status clearly to key stakeholders and senior management
• Gather, analyze, and document business requirements from traders, ensuring proper tracking, prioritization, and transparency
• Translate business requirements into clear functional specifications for vendor and internal development teams to deliver enhancements
• Share end‑to‑end business workflows with Support and QA teams to strengthen regression testing and operational readiness
• Maintain and continuously improve the knowledge base, support runbooks, scripts, and technical documentation

Qualifications:

• Over 5 years of experience supporting mission‑critical front‑office trading applications within Equities, including U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds.
• Strong understanding of high‑touch trading workflows, FIX protocol, OMS platforms, IOI processing, market data, and CTM flows, Tidal or other scheduler systems.
• Proven experience handling regulatory and compliance‑driven requests and inquiries, including Reg NMS, Reg SHO, CAT, ACT, ORF, and TRACE.
• Proficient with, SQL querying, JIRA for issue tracking, and Excel for operational analysis and reporting.
• Demonstrated ability to build effective relationships and collaborate across front office, middle office, and control functions.
• Experience with scripting and automation tools is a plus.

Soft Skills: 

• Highly self-motivated with a strong sense of drive and accountability.
• Confident, dependable, and consistently reliable.
• Proven ability to work independently on complex issues and projects.
• Effective collaborator with strong teamwork skills.
• Excellent written and verbal communication abilities.
• Strong critical thinking and problem-solving skills.
• Detail-oriented with solid documentation and reporting capabilities.