Interior Health

Position Summary

Interior Health is looking for an experienced Lead, Acute Clinical Systems to join our team on a full time permanent basis.

This position offers a flexible work location from within the Interior Health Region, but will require working in the office in Kelowna when needed.

What we offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health & dental coverage
• Municipal Pension Plan
• Work-life balance

Salary Range

The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job

In accordance with the established vision and values of the organization, the Lead, Acute Clinical Systems (Lead) will identify, plan, implement, and maintain complex integrated systems which support clinical and health information needs throughout Interior Health (IH).

The Lead will provide leadership, guidance, and direction to Clinical Analysts to ensure the application of information systems technology meets clinical and operational requirements. The Lead will serve as a subject matter expert and through customer engagement identify system enhancements and quality initiatives for review and prioritization by the Manager, Acute Clinical Systems, and the Digital Health Leadership team.

Typical duties and responsibilities

• Consults with the Manager, Acute Clinical Systems and key partners, sets team and individual staff goals and objectives, as they relate to Acute based Digital Health services, which support the mission and goals for IH. Ensures information systems and data services align with organization and program area goals and objectives.
• Provides direction, guidance, consultation, and education to Acute Clinical Systems staff using effective leadership and communication skills. Represents Digital Health and provides technical and procedural recommendations to internal and external partners, including Regional Networks and Clinical Operations.
• Supports the activities of Acute Clinical Systems, including transition of support from new project implementations, ongoing digital solutions engagement with partners, software optimization, software updates, development of application-specific training materials, and support of the associated application software.
• Undertakes complex, integrated clinical and technical projects from development to analysis to post-implementation evaluation and review. This includes full accountability for all requirements gathering, research, business process review and design, procurement, gap/fit analysis, product testing risk methodologies, systems implementations/upgrades, timeline development, partner engagement, risk analysis/mitigation, communication, change management, and issue management strategies.
• Reviews, evaluates, and monitors requests for Acute Clinical Systems projects and initiatives; makes recommendations to the Manager, Acute Clinical Systems.
• Manages relationships with vendors as well as internal and external partners in respect to third party applications that integrate with Meditech Patient Care.
• Assists the Manager, Acute Clinical Systems with development and management of operating and capital budgets for the support and implementation of Digital Health Investment Plan (DHIP) projects.
• In conjunction with the Professional Practice Office and appropriate Networks, develops policies, standards, and procedures including quality assurance and improvement activities relating to these applications.
• Participates in the on-call rotation for Clinical Information Systems.
• Recruits, hires, supervises, and provides leadership to staff through coaching, guiding, and modeling key behaviours/strategies, encouraging dialogue, and providing guidance and advice to facilitate resolutions to work issues.
• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.
• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates.

Qualfications Education, Training, and Experience

• A Bachelor’s degree in Computer Science, Health Information Systems, or a related discipline or an equivalent combination of experience and post‑secondary education.
• A minimum of five years of experience in healthcare information systems including responsibility for planning, project management, systems implementation and analysis, staff development, and supervision.

Skills and Abilities

• Detailed understanding of the functions, processes, and integration of information systems in the healthcare sector.
• Demonstrated ability to manage staff and work collaboratively in a team environment.
• Demonstrated ability to communicate effectively both verbally and in writing with all levels of staff and management.
• Demonstrated ability to manage vendor relationships.
• Demonstrated ability to plan, lead, direct, prioritize, and review related application/project implementation.
• Demonstrated ability to problem‑solve and develop solutions as required.
• Demonstrated ability to function effectively in a highly dynamic, fast-paced, continually changing environment.
• Physical ability to perform the duties of the position.