Interblock

Interblock is a leading manufacturer of luxury electronic gaming devices with over 30 years of tradition in the gaming industry. The globally recognized brand Interblock continuously sets the standard in the industry with its innovative approach and the quality of its products.

As a Regional Project Manager at Interblock Gaming, you will oversee all projects in your assigned region, acting as the central point of contact from contract signing to project completion. You will ensure projects follow our lifecycle, meet seat-based budgets and schedules, maintain excellent customer communication, and collaborate effectively across departments. Success is measured by your ability to manage seat-based installations, meet budget and schedule targets, ensure smooth execution, and deliver a world‑class experience to our customers.

Responsibilities End‑to‑End Project & CRM Management

• Own projects from initiation to closure, including new installations, upgrades, seat additions/removals, and final documentation;
• Maintain accurate CRM records, tracking project status, seat counts, approvals, communications, and readiness checks;
• Monitor all open items and follow up regularly until completion;
• Support regional growth and expansion initiatives.

Seat‑Based Budget & Capacity Management

• Track and manage seat additions/removals per project;
• Ensure seat counts align with contracts and budget assumptions; elevate discrepancies;
• Coordinate with cross‑functional teams to forecast resources and update project plans;
• Enable casinos to add or reconfigure seat‑based gaming capacity efficiently.

Customer & Internal Communication

• Provide proactive updates to customers, manage expectations, and deliver transparency, responsiveness, and ownership in all interactions;
• Serve as the main contact for issues, emergencies, or escalations;
• Collaborate with Sales, Compliance, Production, and Service teams to coordinate logistics, approvals, machine availability, and installation support;
• Collaborate across departments to deliver seamless projects from planning to installation to customer sign‑off.

Scheduling, Readiness & Reliability

• Assign resources, confirm schedules, and manage change orders when needed;
• Conduct readiness checks prior to project start;
• Be punctual for all meetings, installations, and critical go‑live events;
• Ensure deliverables are validated, customer sign‑off is obtained, and punch‑list items are tracked until resolved;
• Represent Interblock during critical roll‑outs, embodying our commitment to quality, timeliness, and service.

Performance Monitoring & Reporting

• Track KPIs: seat additions/removals, project duration, customer satisfaction, and budget adherence;
• Provide regular status updates to management;
• Identify process improvement opportunities to enhance efficiency and customer experience.

Job Requirements

• PMP certification (Project Management Professional);
• 3–5+ years of project management experience, ideally in gaming, casino installations, or related roll‑outs;
• Strong organizational skills and ability to manage multiple concurrent projects;
• Excellent communication and customer‑service skills;
• Experience with budgeting, capacity planning, and seat‑based or unit‑based roll‑outs;
• Ability to work cross‑functionally and coordinate among departments;
• Strong problem‑solving skills, adaptability, and attention to detail;
• Willingness to travel within the assigned region.

Success Metrics

• Number of seats installed or removed per period;
• On‑time project completion (contract to closure);
• Budget adherence and resource utilization;
• Customer satisfaction and feedback;
• Cross‑department collaboration and efficiency improvements.

Benefits of Working in Our Environment

• Dynamic work in an international environment;
• Participation in job‑related training programs;
• Joining a diverse, innovative, and creative team that values high‑quality work standards;
• Opportunities for personal development and career advancement in a successful international company.