Intelliswift An Ltts

Job Summary:
Intelliswift - An LTTS Company is seeking a Help Desk Specialist to provide support to users of information technology systems. The role involves handling PC hardware, printers, and software builds, as well as coordinating the escalation and resolution of technical issues.
Responsibilities:
• Provides direct support to Client employees and clients (customer) on all technologies in use and supported by the IT department.
• Maintains friendly and helpful demeanor with customers at all times.
• Meets or exceeds departmental response time goals.
• Uses system designated by departmental management to track user requests for assistance.
• Follows specified procedures on the use of said system.
• Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.
• Coordinates with other IT staff members as appropriate for the resolution of problems.
• Proactively seeks assistance from other staff members as required to quickly resolve customer problems.
• Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.
• Delivers, picks up, and/or ships equipment to repair vendors as required.
• Tracks such activities in accordance with departmental guidelines.
• Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.
• Enforce and comply with all Payment Card Industry Data Security Standards
• Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem.
• Answers help desk calls live when possible.
• Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.
• Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.
• Manages and utilizes Ghost server for desktop/laptop imaging.
• Maintain an accurate inventory of IT equipment.
• Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.
• Required to relocate computer equipment frequently.
• Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.
• RF Gun Support
• Assist with Wireless Support issues
• Provides support for local phone systems as necessary.
• Familiar with quick PC build-out processes such as Ghost.
• Available for on-call needs when applicable
• Other task as request by IT management
Qualifications:
Required:
• Provides direct support to Client employees and clients (customer) on all technologies in use and supported by the IT department.
• Maintains friendly and helpful demeanor with customers at all times.
• Meets or exceeds departmental response time goals.
• Uses system designated by departmental management to track user requests for assistance.
• Follows specified procedures on the use of said system.
• Monitors the Helpdesk Ticket queue and fulfills requests in a timely and courteous manor.
• Coordinates with other IT staff members as appropriate for the resolution of problems.
• Proactively seeks assistance from other staff members as required to quickly resolve customer problems.
• Observes company guidelines with regard to copying of software and advises departmental management when any illegal use of software is discovered.
• Delivers, picks up, and/or ships equipment to repair vendors as required.
• Tracks such activities in accordance with departmental guidelines.
• Notifies departmental management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.
• Enforce and comply with all Payment Card Industry Data Security Standards.
• Promptly advises departmental management of any situation that will cause a substantial delay in the resolution of a customer problem.
• Answers help desk calls live when possible.
• Responds promptly to voice messages left in the help desk mailbox and confirms receipt to the customer with an estimate of resolution time where possible.
• Configures supports and repairs all desktops, monitors, printers and RF scanner guns in the office and warehouse.
• Manages and utilizes Ghost server for desktop/laptop imaging.
• Maintain an accurate inventory of IT equipment.
• Notifies Sr. IT staff member to issues involving critical business systems that may cause business impacting outages.
• Required to relocate computer equipment frequently.
• Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations.
• RF Gun Support.
• Assist with Wireless Support issues.
• Provides support for local phone systems as necessary.
• Familiar with quick PC build-out processes such as Ghost.
• Available for on-call needs when applicable.
• Other task as request by IT management.
• Physical demands are considered to be that of an office/warehouse environment.
• Requires the ability to walk around the warehouse, prolonged sitting, ability to utilize a computer and interact with other associates in meetings and/or via phone, and lifting of technical equipment.
Preferred:
• Bachelor's degree (BS) in Computer Science preferred.
• Two to five years related experience with desktops and servers preferred.
Company:
"Intelliswift, an LTTS Company, delivers world-class Digital Product Engineering, Data Management, Analytics & AI, and Digital Ent Solutions It is a sub-organization of L&T Technology Services, Ltd.. Founded in 2001, the company is headquartered in Newark, USA, with a team of 1001-5000 employees. The company is currently Late Stage.