Job Summary:
NTT DATA North America is a global innovator of business and technology services, serving a significant portion of the Fortune Global 100. They are seeking a ServiceNow Integration Engineer responsible for designing and sustaining interfaces that connect the Service-Aware Operating Model to the broader technology ecosystem, ensuring reliable data movement and supporting service-aware use cases.
Responsibilities:
• Design and implement bidirectional integrations between the platform and external systems that contribute data, events, ownership context, or workflow triggers.
• Establish patterns for reliable data exchange across cloud, infrastructure, monitoring, asset, and operational platforms.
• Ensure integration behavior supports service-aware use cases without introducing unnecessary coupling or fragility.
• Develop and maintain APIs, connectors, transformation logic, and message handling capabilities that normalize data for service-aware consumption.
• Map and translate source data into governed service, configuration, and operational models.
• Implement validation, error handling, retry patterns, and traceability to improve reliability and supportability.
• Enable ingestion of alerts, events, telemetry, and inventory signals required for service visibility and impact-aware operations.
• Support correlation and enrichment patterns that improve the usefulness of incoming operational data.
• Ensure high-volume ingestion pathways are stable, scalable, and observable.
• Apply software engineering rigor to integration development through version control, testing, pipeline automation, and repeatable release practices.
• Improve maintainability by standardizing reusable integration patterns and reducing one-off solutions.
• Document integration dependencies, support models, and operational run conditions.
• Monitor integration health, identify failure patterns, and improve recovery and recoverability mechanisms.
• Partner with adjacent engineering teams to address throughput, latency, and reliability issues before they impair operational outcomes.
Qualifications:
Required:
• 5 years’ experience in integration engineering, API development, or backend systems engineering.
• Strong proficiency in modern integration patterns, data transformation, and resilient interface design.
• Experience connecting enterprise platforms using APIs, middleware, scripted integrations, or event-driven patterns.
• Proven ability to build scalable, observable, and supportable integrations in complex environments.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA
Preferred:
• Bachelor’s Degree preferred.
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with event streaming, telemetry pipelines, and operational data integration.
• Background in highly regulated, high-availability, or operationally complex environments.
• Relevant engineering or integration certifications.
Company:
NTT DATA, Inc. is a trusted global innovator of business and technology services. Founded in 1988, the company is headquartered in Plano, USA, with a team of 10001+ employees. The company is currently Late Stage.