Job Summary:
Innovative Systems is a telecommunications company seeking a Billing Conversion & Project Specialist. The role involves training clients on Elation Software, managing conversion projects, and ensuring data accuracy during the conversion process.
Responsibilities:
โข Work with new clients and development staff to validate data and align client software use with Elation best practices in the Conversion process, striving for consistency and best possible conversion results.
โข Assign conversion tasks to team members and monitor use of the conversion console.
โข Meet regularly with the conversion team to communicate progress or issues of the conversion process.
โข Review areas of User Feedback to monitor client requests.
โข Work project requests from clients and professional services.
โข Recreate, enter, test, and close software bugs found.
โข Increase knowledge base and skill level of internal staff by offering training.
โข Present Webinar and eLation eLevate sessions to increase client knowledge of Elation functionality.
โข Regular travel to client sites is required for conversions and training site visits.
โข Participation in After Hours Call rotation
Preferred:
โข Leadership experience
โข Telecommunications industry knowledge
โข Degree in Business, Education, Technology, or similar
Company:
Innovative Systems is a telecommunication company offering communication hardware and software solutions. Founded in 1998, the company is headquartered in Mitchell, USA, with a team of 201-500 employees. The company is currently Growth Stage.