Innovation Solved

ROLE OVERVIEW

The Senior Salesforce Release Manager will serve as the operational backbone of our Salesforce delivery practice. This individual will own the end-to-end release management lifecycle across multi-cloud Salesforce environments, working closely with architects, developers, QA engineers, and client stakeholders to ensure high-quality, predictable deployments. This is a high-impact, highly visible role that requires a blend of technical expertise, process discipline, and strong communication skills.

KEY RESPONSIBILITIES

Release Planning & Execution

• Own and manage the full release calendar across multiple Salesforce orgs and project tracks

• Plan, coordinate, and execute deployments using tools such as Salesforce CLI, Copado, Flosum, or Gearset

• Define and enforce branching strategies, sandbox refresh schedules, and code promotion policies

• Lead release readiness reviews and deployment go/no-go decisions

Change & Environment Management

• Maintain governance over sandbox environments, ensuring alignment across dev, QA, UAT, and production

• Track and manage change sets, metadata components, and version history across orgs

• Identify and resolve environment conflicts, dependency issues, and deployment failures

• Partner with architects to establish and evolve DevOps best practices across the practice

Stakeholder Communication & Governance

• Serve as the primary point of contact for release-related communications to internal teams and clients

• Produce release notes, deployment runbooks, and rollback plans for each major release

• Facilitate release retrospectives and drive continuous improvement to release processes

• Manage and escalate risks and blockers proactively to project leadership

Process & Tooling

• Design and maintain CI/CD pipelines and automated deployment workflows

• Champion and enforce change management policies, CAB processes, and release governance frameworks

• Document and continuously improve release management SOPs and internal playbooks

• Support pre-sales and scoping activities by providing expertise on release and DevOps strategy

QUALIFICATIONS

Required

• 5+ years of Salesforce release management or DevOps experience in a consulting or enterprise environment

• Deep hands-on knowledge of Salesforce metadata deployments, change sets, and Salesforce DX (SFDX)

• Experience with at least one release management platform: Copado, Gearset, Flosum, or AutoRABIT

• Proficiency with source control (Git/GitHub/Bitbucket) and CI/CD pipeline tools (Jenkins, GitHub Actions, Azure DevOps)

• Strong understanding of Salesforce multi-cloud architecture (Sales Cloud, Service Cloud, Experience Cloud, etc.)

• Demonstrated ability to manage concurrent releases across multiple client environments simultaneously

• Excellent written and verbal communication skills; comfortable presenting to technical and executive audiences

• Active Salesforce Administrator certification (ADM 201) or higher