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Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions.

We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients/caregivers as they navigate their diagnosis and treatment journey.

This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients' lives every day.

Why You'll Love Working Here

We believe great people deserve great support-at work and beyond. That's why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We're also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma - 2022, 2023, 2025
• Certified Great Place to Work - 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
• Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends.
• Collecting demographic data and disposition for reimbursement services and literature fulfillment
• To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable
• To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with key customers
• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities
• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
• Maintain all company equipment and materials in accordance with company instructions
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
• Perform other duties as requested.

What do you need for this position?

• Current US healthcare professional license: RN
• Associates Degree/Bachelors/BSN
• Preferred minimum of 3 years' experience working in a Neurology, sleep disorder
• Demonstrate effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks

The base pay range for this position is $25.90/hr - $48.10/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage