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Infographic showing various job openings at Infoways in the United States as of September 2026, with employment types broken down into 100% Contract. Highlights an 100% Physical job distribution.

O365 Admin (Exchange Online) Support Engineer at Englewood Cliffs, NJ (Onsite)

Englewood Cliffs, NJ • On-site

Infoways
IT Services • 51 - 200 employees

Contractor

Re-posted 2 days ago


Job description

Key Responsibilities:

Provide L3-level support for Exchange Online and hybrid Exchange environments.

Proofpoint experience is must

Should have good experience in Powershell and should be able to develope scripts for bulk operations.

Troubleshoot and resolve complex issues related to mail flow, mailbox access, transport rules, and Exchange Online Protection (EOP).

Handle escalations from L1 and L2 teams, ensuring timely resolution within SLA.

Perform root cause analysis and implement permanent fixes for recurring issues.

Manage and support hybrid configurations (Exchange Online + Exchange On-Prem).

Collaborate with Microsoft support for unresolved or critical issues.

Monitor service health, usage reports, and alerts via Microsoft 365 Admin Center.

Assist in migration projects (e.g., Exchange On-Prem to Exchange Online).

Maintain and update technical documentation and knowledge base articles.

Participate in on-call rotations and provide support during critical incidents.

SharePoint and Onedrive experience will de added advantage.

Required Skills:

Deep understanding of Exchange Online architecture and services.

Experience with PowerShell scripting for Exchange Online administration.

Knowledge of Active Directory, Azure AD, and identity federation (ADFS, SSO).

Familiarity with Microsoft 365 Security & Compliance Center.

Strong troubleshooting skills in Outlook connectivity, OWA, MFA, and mobile device access.

Experience with email security, SPF/DKIM/DMARC, and anti-spam/anti-phishing policies.

 

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About Infoways

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Whatever your ultimate Infor Platform destination, Infoways is vested in delivering support services that are scalable, and flexible, to your organization’s specific requirements. We create client centric teams that replicate your methodology and processes supported by our network of over 40,000 resources we deliver to meet your organization's requirements. Our tailored Service,Support scenarios include Customizations, Integration, implantation, migrations, and testing, across multiple GEOs.

Industry

It services and software development

Company size

51 - 200 Employees

Headquarters location

Langhorne, PA, US