9 Information Services Group Jobs Hiring Near You

• Lead ISG Governance Services delivery for a large Health Science account, ensuring consistent execution, high client satisfaction, contractual alignment, and measurable business value.
• Act as the Client Leader for Governance Services, aligning client executives, supplier stakeholders, and ISG delivery teams around shared priorities and outcomes.
• Identify, shape, and support account growth opportunities by anticipating client needs and positioning relevant ISG governance, advisory, sourcing, vendor management, and transformation capabilities.
• Build trusted relationships with client executives, technology, operations, procurement, business stakeholders, and third-party suppliers. Maintain a clear stakeholder map, communication cadence, and relationship plan.
• Provide overall leadership for service management, governance forums, supplier performance oversight, reporting, issue escalation, compliance with contracted obligations, and continuous improvement.
• Ensure delivery is outcome-focused, data-driven, and aligned to client priorities. Establish metrics, track benefits, identify improvement opportunities, and drive corrective actions.
• Advise on supplier commitments, service levels, obligations, risks, disputes, and negotiation considerations. Help client and ISG teams interpret contract intent and drive practical governance actions.
• Partner with ISG account leadership to identify and qualify growth opportunities across governance, sourcing, benchmarking, transformation, vendor management, FinOps, AI-enabled operations, and related advisory services. Support opportunity shaping, proposals, and executive client discussions.
• Apply understanding of healthcare priorities including cost pressure, regulatory compliance, cybersecurity, resilience, data privacy, patient/member experience, interoperability, digital transformation, and vendor risk management.
• Lead or support steering committees, operational governance meetings, QBRs, risk reviews, executive readouts, and action planning. Ensure follow-ups are tracked, owned, and closed with discipline.
• Guide ISG delivery resources supporting the account, clarify priorities, coordinate workstreams, onboard new team members, and maintain consistent quality standards and documentation.
• Proactively identify delivery, commercial, stakeholder, supplier, and compliance risks. Drive timely escalation, root-cause analysis, mitigation planning, and executive communication.
• Bring relevant market perspectives on outsourcing, managed services, service integration, healthcare technology, supplier performance, and governance practices to improve client outcomes and expand ISG relevance.  

• This role is based in Detroit, MI and requires reporting to the onsite client location 
• Periodic travel to ISG meetings or other client locations may be required based on account priorities, executive governance needs, workshops, and relationship-building requirements.
• 15+ years of experience in IT outsourcing, managed services, consulting, enterprise service management, vendor governance, or complex account delivery leadership.
• 10+ years of leadership experience in large enterprise client environments, preferably healthcare, payer, provider, life sciences, or other regulated industries.
• Proven experience leading service delivery or governance across large-scale AMS, IMS, cloud, cybersecurity, digital workplace, BPO, procurement, or multi-supplier environments.
• Demonstrated success supporting account growth, client expansion, renewals, cross-sell / upsell opportunities, or consultative solution development.
• Senior executive presence with ability to influence and communicate clearly with C-suite, procurement, technology, operations, and supplier stakeholders.
• Strong understanding of ITSM, service level management, operational governance, vendor management, contract governance, issue/risk management, and continuous improvement.
• Commercial acumen and consultative selling mindset, with ability to connect client challenges to ISG services and shape practical, value-based solutions.
• Ability to manage ambiguity, competing priorities, and complex stakeholder dynamics in a high-visibility account environment.
• Excellent written, verbal, presentation, facilitation, and executive reporting skills.
• Analytical and data-driven mindset with ability to convert service performance, contract, supplier, and operational data into insights and decisions.
• Working knowledge of healthcare regulatory considerations, data privacy expectations, third-party risk, and operational resilience needs.
• Collaborative leadership style with ability to lead matrixed teams without direct authority.
• Experience with healthcare payer, provider, or integrated healthcare environments.
• Familiarity with HIPAA, HITRUST, SOC, SOX, privacy, cybersecurity, and third-party risk considerations as they relate to service delivery and vendor governance.
• Experience with SIAM, ITIL, supplier governance operating models, transformation governance, sourcing lifecycle, benchmarking, or performance improvement programs.
• ITIL, PMP, CSM, Six Sigma, or relevant service management / program management certifications.

• Bachelor's degree in business, technology, healthcare administration, engineering, or a related field required; master's degree preferred.

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