Information Professionals

Location:  Virtual Office 
Schedule: Full-time, Monday–Friday, 10:00am–6:00pm Eastern

We are hiring a CMMS Implementation Specialist to lead new customers through onboarding onto our maintenance management platform. You’ll own each client’s journey from kickoff to go-live: configuring their system around their business requirements, training their teams, and making sure launch day goes smoothly. After launch, you’ll continue to be their go-to resource for technical support.

Responsibilities

• Guide new customers step by step through the full onboarding process, from initial setup through a successful launch
• Handle system configuration and data setup: asset records, preventive maintenance schedules, inventory stockrooms, KPI dashboards, scheduled reports, and workflow notifications
• Deliver customer training via web conference and phone throughout implementation
• Serve as the subject matter expert on eWorkOrders features and best practices
• Provide ongoing technical assistance after go-live, including answering the support line, owning support issues through resolution, and assisting the internal support team as needed
• Document and communicate project status accurately and on time, both internally and with clients

Qualifications

• Bachelor’s degree strongly preferred, or 2+ years of software technology / implementation experience
• Experience with CMMS or SaaS platforms preferred; hands-on CMMS implementation experience is a strong plus
• Maintenance management experience a plus
• Ability to train customers remotely via web conference and phone; experience hosting web-based training sessions or meetings
• Excellent project management and organizational skills with sharp attention to detail
• Ability to quickly master new software tools (CMMS)
• Technologically savvy with proficient computer skills
• Professional with excellent verbal and written communication and interpersonal skills
• Analytical problem-solver who can understand customer requirements and translate them into the right solution
• Excellent relationship-building skills and customer service experience
• Positive, self-starter attitude; flexible and comfortable in a fast-paced, team-oriented environment
• Bilingual English/Spanish a plus
• JavaScript a plus