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60 jobs near Columbus, OH

Nokia

Sr. Technical Optical Support Engineer

Coppell, TX · On-site

$88K - $163K/yr

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex ...

Smarsh

Sr. Technical Support Engineer I

Pleasanton, CA

$105K - $115K/yr

Summary Weare looking for expert level Technical Support Engineering individual providing industry ... Follow required polices and processes to maintain compliance with information security and data ...

Smarsh

Sr. Technical Support Engineer I

Pleasanton, CA · On-site

Summary Weare looking for expert level Technical Support Engineering individual providing industry ... Follow required polices and processes to maintain compliance with information security and data ...

Nokia

Sr. Technical Optical Support Engineer

Coppell, TX · On-site

$88K - $163K/yr

The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Collection, analysis and change recommendations of configuration information * Collection and ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Wisedocs AI

Technical Support Engineer

Toronto, ON

... medical information - and as the platform grows in complexity and serves more sophisticated ... senior practitioner or management opportunities as you choose. * Access to a learning and ...

Verkada

Technical Support Engineer

New York, NY · On-site

About the Role Verkada is looking for Technical Support Engineers to support our growing base of ... Networking, Telecommunications, Systems Administration, Information Technology, Computer Science ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team ... Research and source parts information for Christie Lites equipment, providing repair technicians ...

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Showing results 41-60

Sr. Technical Optical Support Engineer

Nokia

Coppell, TX • On-site

$88K - $163K/yr

Full-time

Posted 16 days ago

Nokia rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

31st of 96 rated telecommunications companies

Job description


The Sr. Technical Optical Support Engineer This role is integral to our 24/7 support system, ensuring our customers receive timely and accurate assistance. Your primary focus will be on complex troubleshooting, offering advanced solutions and system-level expertise. Additionally, you will act as a vital link to our R&D team, escalating customer issues and driving resolutions.
Responsibilities
  • Provide advanced technical support and product expertise to customers, ensuring a high level of satisfaction.
  • Troubleshoot complex issues and offer innovative solutions, often at the system level.
  • Act as the primary interface between customers and R&D, escalating and following up on critical customer problems.
  • Maintain a thorough understanding of Nokia's products and services, staying updated with the latest advancements.
  • Collaborate with cross-functional teams to ensure a seamless support experience for customers.
  • Document and report on support activities, providing valuable insights for process improvements.
  • Offer training and guidance to less experienced team members, fostering a culture of knowledge sharing.
  • Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
  • Periodically take on-call duties, providing 24/7 support coverage as required.

Qualifications
  • A bachelor's degree in Computer Science, Engineering, or a related field is preferred.
  • Minimum 3 years of experience in a technical support role, with a proven track record of success.
  • Excellent problem-solving skills and the ability to think critically and creatively.
  • Strong communication skills, both written and verbal, with the ability to explain complex concepts simply.
  • A customer-centric approach, with a focus on delivering exceptional support and building strong relationships.
  • Proficiency in relevant software and tools used for technical support and troubleshooting.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Analytical mindset with a keen eye for detail, ensuring accurate issue identification and resolution.
  • Willingness to continuously learn and adapt to new technologies and support methodologies.
  • Flexibility to work in a 24/7 support environment, including periodic on-call duties.

What Nokia employees say

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