Customer Service Specialist
$16.25 - $21.50/hr
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Informa Markets
60 Informa Markets Jobs Hiring Near You
Customer Service Specialist
$16.25 - $21.50/hr
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Quick apply
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Customer Service Specialist
Irving, TX · On-site
$15.75 - $21/hr
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Customer Service Specialist
Irving, TX · On-site
$15.75 - $21/hr
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Senior Account Manager
Boulder, CO · On-site
As a division of Informa, a FTSE 100 company, Informa Markets provides customers and partners around the globe with opportunities to engage, experience and do business through live, virtual and ...
Senior Account Manager
Boulder, CO · On-site
As a division of Informa, a FTSE 100 company, Informa Markets provides customers and partners around the globe with opportunities to engage, experience and do business through live, virtual and ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist ...
Quick apply
Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist ...
Sponsorship Manager
Boulder, CO · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Sponsorship Manager
Boulder, CO · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Account Executive
Shawnee, KS · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Account Executive
Shawnee, KS · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Events Onsite IT Analyst
Irving, TX · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Events Onsite IT Analyst
Irving, TX · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Business Development Manager
Irving, TX · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist ...
Business Development Manager
Irving, TX · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
_ Position Overview _ We are seeking a dedicated and personable Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers ...
_ Position Overview _ We are seeking a dedicated and personable Customer Service Specialist to join our dynamic team. In this role, you will be the primary point of contact for our valued customers ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Group Event Director
Boulder, CO · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Group Event Director
Boulder, CO · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Business Development Manager
Santa Monica, CA · On-site
$70K - $80K/yr
Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist ...
Business Development Manager
Santa Monica, CA · On-site
$70K - $80K/yr
Company Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist ...
Role Description The VP Portfolio Marketing - Infrastructure & Construction, will also play a key role in the delivery of 'One Informa' to the Informa Markets division and Infrastructure ...
Role Description The VP Portfolio Marketing - Infrastructure & Construction, will also play a key role in the delivery of 'One Informa' to the Informa Markets division and Infrastructure ...
Strategic Partnerships Director
Phoenix, AZ · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Strategic Partnerships Director
Phoenix, AZ · On-site
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Vice President, Sales
Irving, TX · Remote
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Vice President, Sales
Irving, TX · Remote
Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led ...
Informa Markets Jobs Information
$16.25 - $21.50/hr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
Job description
Company Description
Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do business.
We also provide data and digital content, as well as year-round online platforms where companies showcase their businesses and products, and buyers conduct research, generating valuable leads.
Job Description
This role is based in our Irving Office.
As a Customer Service Specialist (CSS), your primary role is to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering outstanding service. You will serve as the frontline representative, acting as a link between the company and our attendees and exhibitors. This position is crucial for fostering positive customer relationships and promoting Informa Markets' events.
Key Responsibilities:
Customer Interaction:
Qualifications
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
The salary range for this role is $48,000 - $52,000 based on experience
We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll up their sleeves, join in, and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do business.
We also provide data and digital content, as well as year-round online platforms where companies showcase their businesses and products, and buyers conduct research, generating valuable leads.
Job Description
This role is based in our Irving Office.
As a Customer Service Specialist (CSS), your primary role is to ensure customer satisfaction by addressing inquiries, resolving issues, and delivering outstanding service. You will serve as the frontline representative, acting as a link between the company and our attendees and exhibitors. This position is crucial for fostering positive customer relationships and promoting Informa Markets' events.
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries promptly via various channels such as phone, email, and chat.
- Provide accurate information about products, services, and event policies.
- Address and resolve customer issues, complaints, or concerns with empathy and professionalism
- Qualify buyers by researching and collecting data and updating database.
- Initiates outbound calls to gather information, promote attendance, facilitate additional product purchases, and facilitate event registrations.
- Analyze customer problems and determine the best course of action for resolution.
- Collaborate with other departments to solve complex issues and provide timely solutions.
- Document, track and update customer information in the event database.
- Stay informed about the commercial brands products, services and policies to provide accurate and up-to-date information to customers.
- Assist customers with registration and event related questions. Includes troubleshooting and providing guidance as needed.
- Clearly communicate with customers, ensuring a positive and friendly interaction.
- Provide clear and concise instructions to customers regarding problem resolution or next steps.
- Collaborate with other customer service specialists and internal stakeholders to share knowledge and improve overall customer support processes.
- Provide feedback on common customer issues to help improve event experience.
- Gather and analyze customer feedback to identify trends and areas for improvement.
- Contribute to the development of customer satisfaction surveys and provides feedback to internal stakeholders.
Qualifications
- High school diploma or equivalent; additional education or customer service experience is a plus.
- Proficient data entry skills with basic knowledge of computers and use of search engines.
- Knowledge of Microsoft Office and Excel; familiarity with customer service software a plus.
- Ability to handle challenging situations with patience and professionalism.
- Organizational, multi-tasking, and time management skills.
- Problem-solving skills and the ability to think critically.
- Travel to support events as needed.
- Knowledge of trade shows or hospitality background a plus.
- Fluently Bilingual (English & Spanish), preferred not required.
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it - see what our colleagues have to say at LifeAt.Informa.com
Our benefits include:
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
- Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day, and the chance to work from (almost!) anywhere for up to four weeks a year
- Competitive benefits, including a 401k match, health, vision, and dental insurance, parental leave, and an ESPP offering company shares at a minimum 15% discount
- Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app, and more
- Recognition for great work, with global awards and kudos programs
- As an international company, the chance to collaborate with teams around the world
The salary range for this role is $48,000 - $52,000 based on experience
We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll up their sleeves, join in, and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.