Build the client's ability to operate the InfoSum platform for more complex use cases * Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the ...
Infosum
60 Infosum Jobs Hiring Near You
Build the client's ability to operate the InfoSum platform for more complex use cases * Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the ...
Senior Director, Solutions Engineering
$60.50 - $78/hr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Senior Director, Solutions Engineering
$60.50 - $78/hr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Senior Director, Solutions Engineering
New York, NY · On-site
$60.50 - $78/hr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Senior Director, Solutions Engineering
New York, NY · On-site
$60.50 - $78/hr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Senior Director, Solutions Engineering
New York, NY · On-site
$60.50 - $78/hr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Quick apply
Senior Director, Solutions Engineering
New York, NY · On-site
$60.50 - $78/hr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Customer Success Manager (US)
New York, NY · On-site
$100K/yr
Build the client's ability to operate the InfoSum platform for more complex use cases * Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the ...
Customer Success Manager (US)
New York, NY · On-site
$100K/yr
Build the client's ability to operate the InfoSum platform for more complex use cases * Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the ...
Customer Success Manager (US)
New York, NY · On-site
$100K/yr
Build the client's ability to operate the InfoSum platform for more complex use cases * Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the ...
Quick apply
Customer Success Manager (US)
New York, NY · On-site
$100K/yr
Build the client's ability to operate the InfoSum platform for more complex use cases * Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the ...
Customer Success Manager (US)
Manhattan, NY · On-site
$100K/yr
Build the client's ability to operate the InfoSum platform for more complex use cases * Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the ...
Customer Success Manager (US)
Manhattan, NY · On-site
$100K/yr
Build the client's ability to operate the InfoSum platform for more complex use cases * Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the ...
Solutions Engineer
$130K/yr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Solutions Engineer
$130K/yr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Solutions Engineer
New York, NY · On-site
$130K/yr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Quick apply
Solutions Engineer
New York, NY · On-site
$130K/yr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Solutions Engineer
New York, NY · On-site
$130K/yr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Solutions Engineer
New York, NY · On-site
$130K/yr
The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally. Sub Department overview: Solutions ...
Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally. Sub ...
Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally. Sub ...
Customer Success Manager
New York, NY · Hybrid
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly ...
Customer Success Manager
New York, NY · Hybrid
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly ...
Customer Success Manager
New York, NY · On-site
$60K - $140K/yr
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly ...
Customer Success Manager
New York, NY · On-site
$60K - $140K/yr
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly ...
Customer Success Manager
Manhattan, NY · On-site
$60K - $140K/yr
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly ...
Customer Success Manager
Manhattan, NY · On-site
$60K - $140K/yr
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly ...
Director, Customer Success
New York, NY · Hybrid
This role is critical as Infosum transitions from a flat-rate SaaS model to a usage-based revenue model, placing a heavy emphasis on driving platform adoption. After the sales team closes a new ...
Director, Customer Success
New York, NY · Hybrid
This role is critical as Infosum transitions from a flat-rate SaaS model to a usage-based revenue model, placing a heavy emphasis on driving platform adoption. After the sales team closes a new ...
Customer Success Manager
Manhattan, NY · On-site
$60K - $140K/yr
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly ...
Customer Success Manager
Manhattan, NY · On-site
$60K - $140K/yr
Customer Success Manager role at InfoSum (WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly ...
US_East | Data Engineer_L3
Des Plaines, IL · On-site
$111K - $134K/yr
InfoSum, AWS Clean Rooms, or Google Ads Data Hub acceptable) * Strong experience writing Clean Room query logic, SQL, UDFs, and privacy-safe analytics * Knowledge of Identity Resolution (RampID ...
US_East | Data Engineer_L3
Des Plaines, IL · On-site
$111K - $134K/yr
InfoSum, AWS Clean Rooms, or Google Ads Data Hub acceptable) * Strong experience writing Clean Room query logic, SQL, UDFs, and privacy-safe analytics * Knowledge of Identity Resolution (RampID ...
Solutions Engineer
New York, NY · Hybrid
InfoSum is WPP's newly acquired data collaboration platform (acquired April 2025 for ~$150M) and serves as the foundational data layer for WPP Open Intelligence. This role will work with some of the ...
Solutions Engineer
New York, NY · Hybrid
InfoSum is WPP's newly acquired data collaboration platform (acquired April 2025 for ~$150M) and serves as the foundational data layer for WPP Open Intelligence. This role will work with some of the ...
Director, Customer Success
New York, NY · On-site
$100K - $230K/yr
This role is critical as Infosum transitions from a flat-rate SaaS model to a usage-based revenue model, placing a heavy emphasis on driving platform adoption. After the sales team closes a new ...
Director, Customer Success
New York, NY · On-site
$100K - $230K/yr
This role is critical as Infosum transitions from a flat-rate SaaS model to a usage-based revenue model, placing a heavy emphasis on driving platform adoption. After the sales team closes a new ...
Solutions Engineer
New York, NY · On-site
InfoSum is WPP's newly acquired data collaboration platform (acquired April 2025 for ~$150M) and serves as the foundational data layer for WPP Open Intelligence. This role will work with some of the ...
Solutions Engineer
New York, NY · On-site
InfoSum is WPP's newly acquired data collaboration platform (acquired April 2025 for ~$150M) and serves as the foundational data layer for WPP Open Intelligence. This role will work with some of the ...
Infosum Jobs Information
$100K/yr
Other
Medical, Retirement
Re-posted 27 days ago
Job description
The Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial teams to understand and guide client implementation of a varied set of use cases. The CSM manages the day-to-day client interactions across a range of levels to ensure they receive the highest value possible from the InfoSum platform and are always engaged.Â
Core Responsibilities:
- Independently lead day-to-day interactions with clients
- Act as the clients' go-to advocate and navigate internal processes at InfoSum and the client to provide a high level of customized service for the client
- Build the client's ability to operate the InfoSum platform for more complex use cases
- Track performance and success of client's data collaboration strategy to ensure InfoSum is driving towards the best possible outcome for the client / their partners
- Develop a perspective on the viable use cases of InfoSum for each client, seek alignment from the client with support of manager to achieve leadership buy-in, and develop a plan for implementation of new use cases
- Initiate and lead discussions regarding renewal of contracts, with support from manager to establish appropriate commercials and achieve client senior leadership buy-in
- Align on success metrics with the client and build a shared plan to align resources and resolve barriers to growth
- Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
- Work closely with Solutions Engineering to design use cases to achieve client goals, and in identifying and resolving technical issues blocking customer operations
- Additional responsibilities as and when required by the business
Requirements
The main skills needed to deliver the core responsibilities:
- Background in advertising technology (4-6 years), ideally with exposure to a technology start-up environment
- Growing understanding of how data and identity is activated in the digital media ecosystem
- Clear written and oral communicator with emphasis on precision
- Demonstrable track record of growing revenue within complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization
- An organized self-starter that can diversify their skill set to meet business priorities.
- Excellent interpersonal and customer-facing skills
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Experience presenting and managing communications with senior leadership at brands, agencies and publishers
- Interest in and ability to represent and advocate for InfoSum's core philosophy of privacy by default in your day to day interactions with clients
- A start-up attitude with a willingness to flex across roles to support peers in adjacent roles and fill gaps in service
Benefits
As well as working as part of an amazing, engaging and collaborative team, we offer our staff a wide range of benefits to motivate them to be the best they can be! Here's an overview of everything we offer right now!Â
- Competitive commercial bonus planÂ
- Up to $100k base salary (based on experience)
- Healthcare benefits
- 401k
- Mental wellbeing and support
For this role, we would ideally like for someone to be based locally and come into the office 2-3 times a week for team syncs, however, if you require more flexibility, we can discuss a solution that works for everyone.