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Do workers at InfoCision get paid breaks?

No. Most people don’t get paid breaks.
100% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and March 2026.

Does InfoCision pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
86% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

Do InfoCision workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and June 2025.

Do InfoCision managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and June 2025.

How easy is it to take sick days at InfoCision?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at InfoCision get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at InfoCision?

Most people feel stressed out here.
100% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at InfoCision enjoy their jobs?

Only some people enjoy their job.
67% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at InfoCision recommend working with their team?

Not many people recommend working with their team.
86% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get support to advance at InfoCision?

Most people aren’t given support to advance their career here.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and March 2026.

Do workers feel well informed about how InfoCision is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.
What are the most popular titles at Infocision?
What are the most popular cities for Infocision jobs?
What are the most popular states for Infocision jobs?
What are the most popular job types at Infocision?
What are the most popular categories at Infocision?
Infographic showing various job openings at Infocision in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 17% Physical, and 83% Remote job distribution.
Client Success Manager

Client Success Manager

InfoCision - Work at Home

Columbus, OH • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

InfoCision rating

2.9

Company rating: 2.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

We’re seeking a results-driven Client Success Manager to lead client accounts, drive performance, and build strong, lasting partnerships. In this role, you’ll serve as the primary liaison between clients and internal teams, ensuring campaigns deliver measurable results while identifying opportunities for growth and optimization.

Key Responsibilities

  • Serve as the main point of contact for assigned client accounts, ensuring clear, timely, and effective communication
  • Build strong client relationships and identify opportunities to grow accounts and revenue
  • Manage and mentor Account Representatives to meet performance goals and KPIs
  • Analyze campaign performance, track key metrics, and provide strategic recommendations
  • Develop and adjust call strategies, scripts, and program objectives based on data insights
  • Collaborate cross-functionally with operations, IT, and leadership to execute successful campaigns
  • Oversee campaign performance from launch through completion, ensuring quality and profitability
  • Prepare accurate quotes, forecasts, and reports for clients and internal stakeholders
  • Monitor billing, invoicing, and account records for accuracy and completeness
  • Drive adoption of internal tools, including AI-driven solutions, to improve efficiency and results
  • Stay current on industry trends and continuously identify process improvements

What We’re Looking For

  • Strong communication and relationship-building skills
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Analytical mindset with the ability to interpret data and drive decisions
  • Leadership experience or ability to coach and develop team members
  • Detail-oriented with strong organizational skills
  • Experience in client services, account management, or marketing preferred

Company Description

As a leading provider of call center solutions, InfoCision specializes in political, Christian and nonprofit fundraising, sales and customer care. We focus on quality assurance and regulatory compliance and pride ourselves on providing every client with the highest possible return on investment. Since 1982, we have provided the highest quality inbound and outbound tele services to some of the world's leading organizations.

What InfoCision employees say

Pay

Hours and flexibility

Workplace

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