In Telecom

60 jobs near Columbus, OH

S. Citizenship. • 7+ years of experience in customer engagement or client management roles. • Proven track record managing large scale engagements in telecom or technology environments. • ...

Document all work and resolve issues efficiently in ConnectWise Manage * Communicate effectively ... Expertise * 2+ years of IT or telecom support experience (MSP/VoIP background preferred)

Telecom Infrastructure Engineer

Bridgewater, NJ · On-site

$110K - $144K/yr

In-depth Service Management Experience. - required. * Implemented a Service Catalog from scratch. - required. * Very good understanding of ITIL concepts. - required. * Detailed knowledge and ...

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Engagement Manager (Telecom)

Engagement Manager (Telecom)

Programmers.io

Dallas, TX • On-site

Contractor

Posted yesterday


Job description

Engagement Manager (Telecom)

• Mandatory: U.S. Citizenship.

• 7+ years of experience in customer engagement or client management roles.

• Proven track record managing large scale engagements in telecom or technology environments.

• Strong communication, negotiation, and stakeholder management skills.

• Ability to manage multiple simultaneous projects and work effectively under pressure.

• Familiarity with project management methodologies and tools.

• Preferred: PMP or similar PM certification.

• Experience with CRM platforms and customer success tools.

• Knowledge of telecom industry processes, workflows, and solutions.

• Serves as the primary point of contact for customer engagements on behalf of the service provider organization.

• Manages end to end project delivery, ensuring timelines, expectations, and quality standards are consistently met.

• Builds and maintains strong, trust based client relationships to drive satisfaction and retention.

• Collaborates with internal teams to align solutions, delivery, and support with customer needs.

• Identifies process improvement opportunities and potential areas for upsell or expansion of services.