Iii Solutions

iii Solutions is a growing managed services provider (MSP) serving businesses throughout the Chicagoland area. We are seeking an Administrative & Operations Assistant to support our day-to-day business operations, client communications, vendor coordination, and administrative functions.

This position plays an important role in helping keep our team organized, responsive, and efficient. The ideal candidate is detail-oriented, proactive, and comfortable managing a variety of responsibilities in a fast-paced small business environment.

Responsibilities

• Serve as a primary point of contact for client inquiries and requests
• Communicate professionally with clients via phone, email, and in-person
• Coordinate client follow-up communications and status updates
• Schedule meetings, appointments, and internal discussions
• Assist with creating estimates, proposals, invoices, and supporting documentation
• Maintain organized electronic files, records, and operational documentation
• Coordinate communication between clients, vendors, and internal team members
• Track outstanding action items and ensure timely follow-up
• Order office supplies, equipment, and business materials
• Maintain hardware inventory and assist with equipment distribution
• Send timesheet reminders and assist with timesheet tracking
• Support PTO tracking and employee administrative processes
• Assist with employee onboarding and offboarding
• Prepare reports, spreadsheets, and tracking documents
• Support process improvement and workflow documentation
• Provide general administrative support to leadership and team members

Requirements

• 2+ years of administrative, office support, customer service, or operations experience
• Excellent written and verbal communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft 365, including Outlook, Excel, Teams, and SharePoint
• Professional, dependable, and customer-focused demeanor
• Ability to work independently while collaborating effectively with a team
• Strong problem-solving skills and willingness to take initiative

Preferred Experience

• Experience coordinating with clients, vendors, and internal teams
• Familiarity with QuickBooks, CRM systems, or project management software
• Experience maintaining business records, documentation, and operational processes
• Experience supporting employee onboarding, scheduling, or office administration
• Associate's or Bachelor's degree preferred but not required