12 Icertis Business Analyst Jobs Hiring Near You

Job Summary:
Icertis is the global leader in AI-powered contract intelligence, and they are seeking a Senior Program Manager to lead complex enterprise SaaS implementations. This role involves strategic leadership, client engagement, and cross-functional collaboration to ensure successful delivery and adoption of the Icertis platform and Vera AI applications.
Responsibilities:
• Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies.
• Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives.
• Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments.
• Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction.
• Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations).
• Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution.
• Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders.
• Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence).
• Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems.
• Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution.
• Partner closely with Solution Architects, Business Analysts, and Technical Configuration Teams across global delivery models (onsite and offshore).
• Drive alignment across hybrid teams and ensure milestones, dependencies, and deliverables are met with transparency and accountability.
• Mentor and coach Engagement Leads, Project Managers, and Business Analysts to strengthen program delivery excellence.
• Create and maintain project, program dashboards, status reports, and executive summaries for senior internal and customer stakeholders.
• Implement governance processes consistent with Professional Services best practices, enabling consistent delivery quality and risk mitigation.
• Represent Icertis in strategic delivery forums, program audits, and post-implementation reviews.
Qualifications:
Required:
• Bachelor’s degree in Business, Computer Science, Information Systems, or related discipline.
• 15+ years of professional experience, including at least 6–8 years managing complex enterprise SaaS or technology transformation programs.
• Proven success leading CLM, Procurement, or Quote-to-Cash (O2C/S2P) implementations integrating with major ERP or CRM platforms (SAP, Salesforce, Oracle, Dynamics).
• Experience working with global teams and managing multi-million-dollar delivery programs across multiple clients or regions.
• Familiarity with AI-powered SaaS solutions, including defining GenAI use cases and adoption plans within enterprise settings.
• Strong understanding of contract lifecycle management processes and alignment across Legal, Procurement, and Commercial functions.
• Advanced program management, governance, and enterprise stakeholder engagement capabilities.
• Exceptional communication and executive presentation skills with ability to engage and influence C-level audiences.
• Excellent business acumen, problem-solving skills, and decision-making under complex delivery conditions.
• Proficiency with modern project tools and frameworks (Smartsheet, Jira, Power BI, MSA, Agile/Hybrid models).
• Strong organizational and multitasking abilities, with demonstrated success handling multiple concurrent engagements.
Preferred:
• MBA, PMP, PgMP, or Agile certification preferred.
Company:
Icertis is an AI-powered contract management platform that ensures compliance and minimizes risk. Founded in 2009, the company is headquartered in Bellevue, USA, with a team of 1001-5000 employees. The company is currently Late Stage.