It Caps

ITCAPS is hiring an Associate Data Center Implementation Specialist for a 12-month onsite contract in Memphis, Tennessee. This role combines data center operations, hands-on server hardware support, Linux troubleshooting, and customer coordination.

Responsibilities

• Provide daily operational support within a production data center
• Install, replace, configure, and troubleshoot server hardware
• Coordinate onsite work with field engineers, vendors, and colocation teams
• Manage service tickets, hardware inventory, parts shipping, and receiving
• Monitor servers and escalate hardware or system issues
• Collect logs and follow vendor-recommended troubleshooting procedures
• Perform firmware upgrades, operating system installations, and system updates
• Support GPU and network interface configuration and testing
• Maintain equipment records, rack elevations, serial numbers, and runbooks
• Conduct system validation and operational readiness testing
• Respond to urgent hardware and infrastructure issues as needed

Required Skills

• Hands-on experience repairing or replacing server components
• Basic networking knowledge
• Experience using the Linux command line
• Ability to read and interpret Linux logs
• Strong troubleshooting and ticket-management skills
• Clear written and verbal communication
• Ability to lift up to 65 pounds and work safely from a ladder
• Availability for occasional after-hours or weekend support

Preferred Skills

• Previous data center or field service engineering experience
• RoCE networking knowledge
• NVIDIA GPU or NIC experience
• Experience supporting high-performance computing environments