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Job Title:  Customer Service Representatives

Department: Sales

Reports To: President/VP Sales/Plant Manager

FLSA Status: Non-Exempt 

Back Up: Customer Service Representatives 

 

 

SUMMARY 

To provide the best value to the customer. Value=service, fair price, quality product and ease of doing business with us.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Assist customers with all telephone inquiries.
• Quote customers on products.
• Process orders-Order Entry.
• Confirm lead time on quotes and orders.
• Confirm/update current pricing.
• Expedite any urgent orders.
• Follow up on quotes.
• Work with Outside Sales Managers as a team to establish and maintain customer relationships.
• Provide samples to customers and salesmen.
• Gather information for customer complaints and returns
• Process product testing.
• Maintain customer addresses/contact information.
• Confirm order changes/cancellations, etc.
• Mail introduction letters to new prospective customers
• Other duties may be assigned

 

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

 

EDUCATION and/or EXPERIENCE

2 years of related experience and or training; or equivalent combination of education and experience  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete reports and forms associated with the position: Ability to communicate effectively orally, and in writing

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusion. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand and use hands to finger, handle, or feel. The employee is frequently required to walk, sit, reach with hands and arms; balance; stoop, kneel and or crouch. Employee must occasionally lift 25 pounds. Specific vision abilities required by this job include close vision, distance and color vision.

 

 

 

 

 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.

It is the responsibility of all employees, regardless of department or position to report to management, situations that may compromise product quality, food safety and regulatory compliance.