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Irca Group

60 Irca Group Jobs Hiring Near You

Irca Group

Sales Support Supervisor

Suwanee, GA · On-site

At IRCA Group, we bring these layers together through a broad portfolio of premium ingredients, technical expertise, and innovative solutions that help chefs, food manufacturers, chains, distributors ...

Irca Group

Sales Support Supervisor

Suwanee, GA · On-site

At IRCA Group, we bring these layers together through a broad portfolio of premium ingredients, technical expertise, and innovative solutions that help chefs, food manufacturers, chains, distributors ...

Irca Group

Process Engineer

Affton, MO

At IRCA Group, we bring these layers together through a broad portfolio of premium ingredients, technical expertise, and innovative solutions that help chefs, food manufacturers, chains, distributors ...

Irca Group

Sales Support Supervisor

Suwanee, GA · On-site

At IRCA Group, we bring these layers together through a broad portfolio of premium ingredients, technical expertise, and innovative solutions that help chefs, food manufacturers, chains, distributors ...

Irca Group

Production Operator (Day Shift)

Affton, MO · On-site

$14.75 - $18/hr

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

irca Group

Project R&D Manager

Affton, MO · On-site

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Project R&D Manager

Affton, MO · On-site

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Traffic Coordinator

Elk Grove Village, IL · On-site

A successful Irca Group USA LLC Traffic Coordinator is responsible for aligning and monitoring inbound and outbound deliveries, including small parcels, LTL, and TL shipments. You will ensure all ...

Irca Group

Production Operator (Day Shift)

Affton, MO · On-site

$14.75 - $18/hr

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Project R&D Manager

Affton, MO · On-site

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Project R&D Manager

Affton, MO

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Production Operator (Night Shift)

Affton, MO

$14.75 - $18/hr

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Production Operator (Day Shift)

Affton, MO

$14.75 - $18/hr

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Production Operator (Night Shift)

Affton, MO · On-site

$14.75 - $18/hr

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Production Operator (Night Shift)

Affton, MO · On-site

$14.75 - $18/hr

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

R&D Scientist

Affton, MO · On-site

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

R&D Scientist

Affton, MO

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

R&D Scientist

Affton, MO · On-site

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

Irca Group

Sales Manager, Food service - Chains

$100K - $120K/yr

The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry ...

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Infographic showing various job openings at Irca Group in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Remote job distribution.

Sales Support Supervisor

Suwanee, GA • On-site

Irca Group
See more jobs at Irca Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Great food experiences are built in layers: inside, where quality, performance, and consistency matter most; and outside, where creativity, artistry, and visual impact bring products to life.
At IRCA Group, we bring these layers together through a broad portfolio of premium ingredients, technical expertise, and innovative solutions that help chefs, food manufacturers, chains, distributors, and in-store bakeries create without limits. From concept to execution, we make the extraordinary simple.
IRCA Group is a global leader in high-quality food ingredient solutions, specializing in chocolate, creams, fillings, fruit-based solutions, pistachio ingredients, chocolate decorations, sugar decorations, and other specialty ingredients. The Group's portfolio includes renowned brands such as IRCA, Dobla, JoyGelato, Ravifruit, Cesarin, Domori, and Graffiti Sprinkles, each with its own heritage, expertise, and market positioning.
With more than 100 years of Italian heritage, IRCA has evolved into a global B2B ingredients platform serving customers in more than 100 countries. The company operates a global manufacturing and distribution network spanning 19 facilities and more than 7,000 products, supporting a broad customer base across artisanal, foodservice, and food manufacturing channels.
Since Advent International's investment, IRCA has significantly accelerated its growth, increasing revenue from €370 million in 2021 to approximately €1.5 billion today. As IRCA enters its next chapter of international expansion, the Americas region represents a key growth platform, supported by expanded domestic capabilities in chocolate, fillings, and decorations.
In the United States, IRCA Group has offices and manufacturing facilities near Atlanta, Chicago, San Francisco, and St. Louis.
Role Overview
Irca Group is seeking a Sales Support Supervisor to lead the daily operations of the Sales Support team, ensuring exceptional service to our sales organization and customers. This role is responsible for supervising the team that provides administrative and operational support to Sales, driving process improvements, and partnering with cross-functional teams to ensure efficient execution of customer requests and sales initiatives.
The ideal candidate is a collaborative leader with strong organizational and analytical skills who can manage multiple priorities while fostering a high-performing team. This position requires close collaboration with Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure seamless order execution, pricing accuracy, and customer satisfaction.
This is an onsite role at our Suwanee, GA location.
Essential Responsibilities
  • Supervise the daily activities of the Sales Support team, ensuring timely and accurate support for the Sales organization and customers.
  • Coach, mentor, and develop Sales Support Specialists through regular feedback, training, and performance management.
  • Monitor team performance and establish KPIs to improve efficiency, responsiveness, and service quality.
  • Act as the primary escalation point for complex customer, order, and sales support issues.
  • Partner closely with Sales to support key customer accounts, new business opportunities, product launches, and strategic initiatives.
  • Coordinate cross-functional communication between Sales, Customer Support, Supply Chain, Production, Finance, Marketing, and Logistics to ensure successful order execution and issue resolution.
  • Ensure accurate processing of quotations, pricing requests, contracts, customer onboarding, item setup, and sales documentation.
  • Support new product introductions by coordinating internal communication, customer setup, pricing, and implementation activities.
  • Maintain accurate customer and product information within SAP and CRM systems.
  • Analyze sales support metrics, customer trends, and operational data to identify opportunities for process improvements.
  • Develop, implement, and maintain standard operating procedures (SOPs) and best practices for the Sales Support function.
  • Assist Sales Leadership with reporting, forecasting support, pipeline tracking, and performance analysis.
  • Ensure compliance with company policies and customer requirements while maintaining high service standards.
  • Lead continuous improvement initiatives to enhance operational efficiency and customer experience.

Requirements
  • Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or a related field.
  • 5+ years of experience in Sales Support, Customer Service, Commercial Operations, or Order Management.
  • 2+ years of supervisory or team leadership experience.
  • Experience supporting B2B customers within a manufacturing or food manufacturing environment preferred.
  • Strong knowledge of order management, pricing administration, customer account management, and sales processes.
  • Experience with SAP or similar ERP systems; CRM experience is a plus.
  • Advanced Microsoft Excel and Microsoft Office proficiency.
  • Excellent organizational, analytical, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Irca Group offers career growth opportunities as well as competitive compensation and benefits: Medical, Dental, & Vision, 401(k) matching, Paid Vacation, and Holidays, Employee Education Tuition Reimbursement Program.
We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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