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Inline Plastics

Inline Plastics

29 jobs near Columbus, OH

INLINE PLASTICS CORP

Technical Manager

Conyers, GA

Organizes and maintains maintenance records per Inline Plastics requirements. * Develops and organizes a library of equipment specifications, operating manuals, parts and maintenance manuals to ...

INLINE PLASTICS CORP

Machinist

Mcdonough, GA

$20 - $27.25/hr

Inline Plastics Corp. is an EO employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ...

INLINE PLASTICS CORP

Tool Prep Utility

Mcdonough, GA · On-site

Inline Plastics Corp. is an EO employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ...

INLINE PLASTICS CORP

Setup Mechanic

Mcdonough, GA

Inline Plastics Corp. is an EO employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ...

INLINE PLASTICS CORP

Production Lead

Salt Lake City, UT · On-site

$18.25 - $25/hr

Inline Plastics Corp. is an EO employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ...

INLINE PLASTICS CORP

Production Lead

Shelton, CT

$18.75 - $25.75/hr

Inline Plastics Corp. is an EO employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ...

INLINE PLASTICS CORP

QA Inspector B

Mcdonough, GA · On-site

Inline Plastics Corp. is an EO employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ...

INLINE PLASTICS CORP

Auto Assembly Tech

Milford, CT · On-site

$17.50 - $22/hr

Inline's Automation team assembles and installs automated systems to denest, fill, close, and label IP containers. This role requires experience with electromechanical systems to both build and ...

INLINE PLASTICS CORP

Auto Assembly Tech

Milford, CT · On-site

$17.50 - $22/hr

Installs and/or troubleshoots equipment at customer's facilities, and trains customer's employees in the proper setup, use and maintenance of Inline automation the equipment. * Travel is required to ...

INLINE PLASTICS CORP

Process Technician

Milford, CT · On-site

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * 5 years of experience in plastic processing, preferably thermoforming. * Strong ...

INLINE PLASTICS CORP

Setup Lead

Mcdonough, GA · On-site

Inline Plastics Corp. is an EO employer - M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ...

INLINE PLASTICS CORP

Process Technician

Mcdonough, GA · On-site

Job Summary The Process Technician supports the development and enhancement of prototype manufacturing processes utilizing thermoforming contact-heat and pre-heat machines to ensure a smooth ...

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CX Team Supervisor

INLINE PLASTICS CORP

Shelton, CT

Full-time

Posted 28 days ago

Job description

Job Summary

The Customer Experience Team Supervisor is responsible for leading the daily execution of Inline Plastics' Customer Experience organization by developing a high-performing Order Management team and ensuring consistent, best-in-class service for our customers. This role provides frontline leadership for customer order execution, service quality, and operational consistency while coaching, developing, and supporting the Order Management Representatives (OMRs).

Working closely with Sales, Planning, Manufacturing, Logistics, Marketing, and the Senior CX Strategist, the Team Leader ensures customer commitments are executed efficiently, service risks are identified early, and standardized processes are consistently followed. The role drives team performance through coaching, KPI management, workflow compliance, and continuous process improvement while fostering a culture of accountability, collaboration, and customer focus.

The Customer Experience Team Supervisor serves as the operational leader for the OMR team, ensuring the department delivers a consistent customer experience while supporting the company's growth through strong execution, talent development, and continuous improvement.

Essential Job Responsibilities

  • Lead, coach, and develop the Order Management Representative (OMR) team to deliver consistent, high-quality customer service. 
  • Monitor daily order management activities and ensure customer inquiries and orders are completed within established service standards. 
  • Balance team workloads and account assignments to maintain efficient operations and service coverage. 
  • Develop and maintain cross-training and backup coverage to ensure continuity across the team. 
  • Monitor order fulfillment, inventory concerns, and customer service risks, partnering with the Senior CX Strategist and Operations as needed. 
  • Serve as the first point of escalation for customer service issues and support the team in resolving complex situations. 
  • Monitor team performance, provide regular coaching and feedback, and support employee development and performance reviews. 
  • Partner with Sales, Planning, Manufacturing, Distribution, Finance, and other departments to resolve customer issues and improve operational processes. 
  • Maintain and support CX standard operating procedures, training materials, and onboarding for new team members. 
  • Promote a collaborative, accountable, and customer-focused team environment aligned with Inline Plastics' values. 
  • Support the CX Manager with departmental initiatives, process improvements, projects, and organizational goals.

Safety

  • Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment and use of personal protection equipment (PPE).
  • Practices good housekeeping including clutter-free work area and general cleaning; follows FDA product safety standards, follows IPC product defense standards, and complies with all SQF requirements.
  • Ensures lockout procedures are followed any time the equipment is being cleaned or maintained.

Product Safety and Quality

  • Follows Product Safety and Quality standards.
  • Follows FDA GMP’s regarding food contact packaging as it pertains to the employee.

Minimum Requirements (include education, experience, special skills, licenses and/or certifications required.)

  • .Bachelor’s Degree (BA or BS) or equivalent from a 4-year college/ university or comparable work experience.
  • Minimum 5 years of Customer Service Experience, Team Lead or Senior SME preferred.
  • Experience with leading order management teams and managing large volumes of customer orders.
  • Demonstrated abilities in Microsoft Office, including Excel and Outlook, is a must. 
  • Experience working in ERP systems to manage and process orders (Epicor preferred) as well as Business Intelligent Tools for Reporting.

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