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Ika Works

37 Ika Works Jobs Hiring Near You

IKA-WORKS INC

Customer Support Specialist

Wilmington, NC · On-site

$16.50 - $22.25/hr

IKA is seeking an on-site Customer Support Specialist to join our team. This role is responsible for delivering exceptional customer support including preparing quotes, entering orders, managing ...

IKA Works

QA/QC & Safety Manager

Wilmington, NC · On-site

The QA/QC & Safety Manager is responsible for leading the company's Quality Assurance, Quality Control, and Safety programs to ensure compliance with applicable regulations, industry standards, and ...

IKA Works

Join Our Talent Community!

Wilmington, NC · On-site

$14.50 - $18.75/hr

The right opportunity may not be available today, but it could be tomorrow. We're always interested in connecting with talented individuals who want to be part of our team. If you don't see a current ...

IKA Works

Procurement Engineer

Wilmington, NC · On-site

The Procurement Engineer is responsible for sourcing, evaluating, and procuring technical materials, components, and equipment required to support manufacturing operations. This role serves as the ...

IKA-WORKS INC

QA/QC & Safety Manager

Wilmington, NC · On-site

Description: The QA/QC & Safety Manager is responsible for leading the company's Quality Assurance, Quality Control, and Safety programs to ensure compliance with applicable regulations, industry ...

IKA-WORKS INC

Join Our Talent Community!

Wilmington, NC · On-site

Description The right opportunity may not be available today, but it could be tomorrow. We're always interested in connecting with talented individuals who want to be part of our team. If you don't ...

IKA-WORKS INC

Procurement Engineer

Wilmington, NC · On-site

Description: The Procurement Engineer is responsible for sourcing, evaluating, and procuring technical materials, components, and equipment required to support manufacturing operations. This role ...

IKA-WORKS INC

Procurement Engineer

Wilmington, NC · On-site

Description When IKA's corporate history began in 1910, China had not yet become the People's Republic of China, and the word "globalization" had not even been invented. Today, the IKA Group has more ...

IKA-WORKS INC

QA/QC & Safety Manager

Wilmington, NC · On-site

Description When IKA's corporate history began in 1910, China had not yet become the People's Republic of China, and the word "globalization" had not even been invented. Today, the IKA Group has more ...

IKA-WORKS INC

Join Our Talent Community!

Wilmington, NC · On-site

Description: The right opportunity may not be available today, but it could be tomorrow. We're always interested in connecting with talented individuals who want to be part of our team. If you don't ...

Rxadvance Corporation

Clinical Advisor

Southborough, MA · On-site

$100K - $110K/yr

... Ika, nirvanaHealth endeavors to sizably reduce the $1 trillion in waste in healthcare ... Works with stakeholders to understand client's product-specific requirements and configuration ...

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Ika Works Jobs Information

Infographic showing various job openings at Ika Works in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% Physical, and 20% Remote job distribution.

Customer Support Specialist

IKA-WORKS INC

Wilmington, NC • On-site

$16.50 - $22.25/hr

Full-time

Re-posted 22 days ago

Job description

Description:

IKA is seeking an on-site Customer Support Specialist to join our team. This role is responsible for delivering exceptional customer support including preparing quotes, entering orders, managing incoming calls and live chat, responding to customer emails, and providing pricing and delivery information for the Laboratory, Analytical, and Bioprocessing divisions. The ideal candidate will provide timely, professional service while helping strengthen relationships with our diverse customer base and supporting continuous improvement across all aspects of customer service.

  • Provide exceptional customer support in both English and Spanish via phone, email, and live chat.
  • Process customer quotations, orders, and order confirmations accurately within a 24-hour turnaround.
  • Ensure all quote and order instructions are completed accurately and efficiently.
  • Set up new customer accounts in the ERP system.
  • Respond professionally to customer inquiries regarding products, pricing, availability, order status, and delivery schedules.
  • Communicate accurate delivery information to customers and Account Managers.
  • Route qualified sales opportunities to the appropriate Account Manager.
  • Support the reception desk on a rotating schedule.
  • Generate and manage return authorizations.
  • Review and maintain weekly back-order reports, communicate shipping updates, and notify customers of any schedule changes.
  • Maintain open communication with internal departments to ensure excellent customer service.
  • Utilize company resources, product literature, website information, and internal expertise to assist customers.
  • Develop and maintain knowledge of IKA products, equipment, and accessories.
  • Support continuous improvement initiatives to enhance customer satisfaction, efficiency, and service quality.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field preferred.
  • Previous experience in customer service, inside sales, order entry, or quote generation preferred.
  • Excellent verbal and written communication skills with the ability to build positive customer relationships.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to respond professionally to customer inquiries and resolve issues effectively.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Proficiency with Microsoft Office (Outlook, Word, and Excel).
  • Experience with SAP or another ERP/manufacturing software is a plus.
  • Ability to work collaboratively with cross-functional teams while maintaining a high level of customer satisfaction.

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