Igc

MUST BE ABLE TO WORK THE OVERNIGHT SHIFT | 9P-7A PAY RATE RANGE: $24-30/HOUR Summary The Terminal 5 Ramp Tower Coordinator plays a vital role in ensuring the safety and efficiency of all Terminal 5 operations. Coordinators are responsible for managing aircraft movements within the non-movement area, monitoring flight activity, and maintaining strict adherence to safety protocols. This position serves as a key communication link, delivering essential operational and safety information to stakeholders, airport personnel, and governing authorities to keep operations secure and on schedule.

Essential Duties and Responsibilities Aircraft Movement Control: Provide instructions via air-to-ground radio to aircrafts within IGC controlled ramp areas. Including push instructions, entering instructions, and instructions to an assigned departing point to await further instructions from ORD ATC. Advise pilots of gate availability, estimated hold times, and updates regarding their gate.

Proactively control all aircraft movements within IGC's controlled ramp areas to avoid taxi delays. Ensure all instructions given to pilots are safe, clear, and efficient. Maintain situational awareness within the ramp areas and airfield to ensure safety and efficiency.

Gate Management & Flow: Monitor flights via company provided radar services. Monitor IGC's Resource Management System (RMS). Manually adjust flights within the RMS as necessary.

Coordinate gate changes within the RMS as operationally necessary. Coordinate assignment changes with airline personal effectively to minimize operational disruption. Enforce gate use policies, including international/domestic separation and CBP compliance.

Operational Coordination: Maintain operational situational awareness (flow, weather, delays, ATC constraints, inoperative equipment) to effectively make operational decisions. Serve as a central point of contact for activity affecting the non-movement areas assigned to IGC. Collaborate with IGC team, FAA, airport duty managers, ground handlers, and airline OCCs to ensure cohesive airfield flow.

Respond to IROPS (Irregular Operations) scenarios, including diversions, medicals, mechanicals, weather and other scenarios. Communication & Reporting: Document all significant ramp events, incidents, and deviations. Document flight delays and associated impacts.

Record overnight aircraft stays. Participate in operational briefings and shift turnovers. Provide timely updates to stakeholders on flow constraints, safety concerns, or delay-causing events.

Provide excellent customer service to our stakeholders over the phone and always maintain a professional tone.